Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
We are inviting applications for the role of Asst. Manager, Contract Management
In this role, Reporting to Manager, Chargeback Operations, this role will oversee all operational aspects of of Chargeback Operations and Sales Tracing processes for all US business segments. The role will manage the daily processing, stakeholder collaboration, and AR reconciliation related to Commercial Distributor Chargebacks and Sales Tracings, IDN & OEM Sales Tracings.
The team will drive best in class, innovative, enterprise operational capabilities and establish policy, process, and governance to ensure effective end-to-end Chargeback and Sales Tracing activities to optimize US Region results and mitigate overall financial risk. This role will promote continuous improvement through automation, process standardization, data insights, and best practices to drive team efficiency and accuracy. This position will utilize multiple ERP systems, reporting tools and support all BD businesses. While supporting all BD businesses, this role will specialize in BDI chargeback and sales trace processing.
This role will partner closely with Distributor partners, IDN’s, Channel Management, Commercial Contracting teams, Analytics/Master Data, Accounts Receivable, Customer Care and IT to maximize operational activities
Manage all Chargeback and Sales Tracing Operational activities, including timely and accurate chargeback processing and sales tracing requests, appropriate systematic controls, accounts receivable mgt. and distributor financial settlement activities.
Partner with Contract Operations, Offer Development and Customer Care functions to support business process continuous improvement activities, identify insights on root cause analysis/error prevention solutions and execute operational enhancements.
Qualifications we seek in you
