16 Agile Delivery Jobs

Job Overview: We are seeking an experienced and strategic Senior Delivery Manager with 15+ years of proven success in leading complex technology programs across multiple accounts and industries. This role demands a strong balance of delivery oversight, client engagement, technical leadership, and cross-functional team management. The ideal candidate will be capable of driving large-scale initiatives from inception to completion, while serving as both a trusted advisor to the client and a thought partner in shaping innovative solutions. Key Responsibilities: Delivery Oversight • Own end-to-end delivery of complex, multi-workstream IT projects across multiple clients or portfolios. • Ensure successful execution against scope, budget, timeline, and quality metrics. • Implement and optimize Agile, Scrum, or hybrid delivery models with metrics-based governance. • Establish project controls, status tracking, and performance reporting for internal and external stakeholders. Technical & Strategic Leadership • Provide high-level architectural and technical guidance to engineering and project teams. • Serve as a subject matter expert (SME) on client business context and technology roadmap. • Collaborate with architects and product leads to validate solutions against evolving client needs. • Participate in innovation and ideation with client stakeholders to shape scalable, highimpact solutions. Team & Resource Management • Lead multidisciplinary teams including software engineers, QA, BAs, and PMs across geographies. • Oversee performance management, career development, and team engagement strategies. • Manage capacity planning, resource allocation, and bench optimization for project continuity. • Resolve delivery challenges and unblock teams as needed. Client Engagement & Relationship Management • Serve as the primary delivery interface with senior client stakeholders. • Conduct regular program reviews, steering committee updates, and check-ins. • Understand project scope deeply and ensure consistent progress communication to clients. • Identify growth opportunities in collaboration with sales/account teams and contribute to proposals. Risk & Escalation Management • Proactively identify risks, dependencies, and blockers; develop mitigation and contingency plans. • Own and drive resolution for critical issues, escalations, and delivery bottlenecks. • Maintain alignment across internal and external stakeholders. Estimation & Planning Support • Lead effort estimation, resource planning, and budget forecasting for new and ongoing engagements. • Validate estimates and timelines during pre-sales and program initiation phases. Qualifications: • 15+ years of experience in IT delivery, including at least 5 years in a leadership or multiaccount oversight role. • Strong understanding of SDLC, Agile, and hybrid delivery methodologies. • Proven track record of delivering large-scale, multi-team programs with high customer satisfaction. • Strong technical acumen across software engineering, systems integration, and digital transformation. • Exceptional communication, stakeholder management, and client-facing presentation skills. • Experience with project budgeting, forecasting, and team capacity planning. • Bachelors or Master’s degree in Computer Science, Engineering, or a related field. Preferred Experience: • Experience in consulting or working with global delivery teams. • Domain knowledge in [insert relevant domains: e.g., fintech, healthcare, SaaS, enterprise IT]. • PMP, CSM, SAFe, or other relevant certifications are a plus

Role Summary Launching on SaaS this summer, with a packed roadmap for additional cross-product capabilities like role controls and traceability, as well as plans to weave in additional machine learning and GenAI, join the team to shape the future of IBM's master data capabilities. Your Role and Responsibilities Responsible for driving the strategy, development, and deployment of IBM's MDM solutions. This role involves translating business needs into product requirements, leading cross-functional teams, and ensuring the success of MDM products within IBM's portfolio. Key Responsibilities: Strategy and Vision : Defining the MDM product roadmap, identifying market opportunities, and aligning product strategy with overall business objectives. Requirements Gathering and Analysis : Working with stakeholders to understand customer needs, conduct market research, and translate these into detailed product requirements. Product Development : Leading the development process, including prioritizing features, managing the product backlog, and collaborating with engineering and design teams. Product Launch and Support : Overseeing the product launch process, providing ongoing product support, and ensuring customer satisfaction. Market Analysis and Competitive Intelligence : Staying up-to-date on market trends, competitor offerings, and customer feedback to identify opportunities for product innovation. Cross-functional Collaboration : Working effectively with various teams, including engineering, marketing, sales, and product design, to ensure product success. Data Quality and Governance : Understanding and promoting best practices for data governance and quality within the context of MDM. Technology : Staying informed about new technologies related to data management and artificial intelligence. Required Education Bachelor's Degree Preferred Education Master's Degree Required Technical and Professional Expertise 5+ years in software product management, with a focus on using data to inform prioritization and decision-making. 5+ years experience engaging in user research, testing, and optimizing workflows to enhance user experiences. 5+ years in agile product delivery, including writing detailed requirements, managing backlogs, and performing user acceptance testing (UAT). 5+ years with technical with good understanding of AI, foundation models, and related technologies. 5+ years demonstrating exceptional communication and problem-solving skills, with the ability to bridge technical and business perspectives. Preferred Technical and Professional Experience Background with IBM Master Data Management, data quality, or governance software solutions.

As a Business Analyst specializing in Commercial Lending, you will play a key role in understanding and translating business requirements into technical solutions. Working closely with stakeholders, you will analyze, and document business processes related to commercial lending, identify areas for improvement, and collaborate with cross-functional teams to implement effective solutions. The successful candidate will bring a combination of business acumen, analytical skills, and a deep understanding of commercial lending practices. Responsibilities Requirements Gathering: Collaborate with business stakeholders to understand and document trustee depository requirements. Conduct interviews, workshops, and surveys to gather information from various stakeholders. Analysis and documentation: Analyze and document existing trustee depository processes, workflows, and business rules. Identify areas for process improvement, efficiency gains, and risk mitigation. Data Analysis: Work with large datasets to extract meaningful insights related to trustee depository performance. Analyze credit risk, loan portfolio trends, and other relevant financial metrics. Solution Design: Develop detailed business requirements and specifications for trustee depository system enhancements. Collaborate with the IT and development teams to design and implement technical solutions. Stakeholder Collaboration: Facilitate communication and collaboration between business users, IT teams, and other relevant departments. Provide ongoing support and clarification on requirements Skills Business Analyst of 6+ years (Non-Software Engineer) Worked with Financial Institutions Direct Business Stakeholder management and engagement experience Agile Delivery Implementation User Story writing (Ideally JIRA) Business Process Model creation Worked in a fast-paced environment Nice to have Corporate/Commerical/Business Banking exposure Lending/Transaction Banking products exposure Interaction with Front Office/Middle Office functions Data Analysis

Role Purpose The purpose of the role is to design, program, simulate and test the automation product or process to achieve the efficiency and effectiveness required. Do 1. Instrumental in understanding the software requirements and design of the product Analyze and understand the current technology architecture, system interdependencies and application stacks Formulate project plans by working with project management and outlining steps required to develop project and submit project plans to project management for approval Understand current operating procedures by consulting with users/partners/clients and reviewing project objectives on regular basis Contribute to the automation roadmap design and testing process improvements by researching on automation architectures and developing new automation solutions Improve and maintain the automation framework to be used horizontally across our technology stacks as well as build out reusable libraries across our business line verticals 2. Design and execute software developing and reporting Ensure the environment is ready for the execution process designing, test plans, developing test cases/scenarios/usage cases and executing these cases Development of technical specifications and plans and resolution of complex technical design issues Participate and conduct design activities with the development team relating to testing of the automation processes for both functional and non-functional requirements Implement, track, and report key metrics to assure full coverage of functional and non-functional requirements through automation Eliminates errors by owning the testing and validations of codes Track problems, resolutions, and bug fixes throughout the project and create a comprehensive database of defects and successful mitigation techniques Provide resolutions to problems by taking the initiative to use all available resources for research Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracy Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Develop programs that run efficiently and adhere to WIPRO standards by using similar logic from existing applications, discussing ??best practices? with team members, referencing text books and training manuals, documenting the code and by using accepted design patterns 3. Ensuring smooth flow of communication with customer & internal stakeholders Work with Agile delivery teams to understand product vision and product backlogs; develop robust, scalable, and high quality test automation tests for functional, regression and performance testing Assist in creating acceptance criteria for user stories and generate a test automation backlog Collaborate with Development team to create/improve continuous deployment practices by developing strategies, formalizing processes and providing tools Work closely with business Subject Matter Experts to understand requirements for automation, then designs, builds and deploys the application using automations tools Ensure long term maintainability of the system by documenting projects according to WIPRO guidelines Ensure quality of communication by being clear and effective with test personnel, users, developers, and clients to facilitate quick resolution of problems and accurate documentation of successes Provide assistance to testers and supports personnel as needed to determine system problems Ability to perform backend/database programming for key projects. Stay up-to-date on industry standards and incorporate them appropriately. Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracya Display No. Performance Parameter Measure 1. Automation Quality of design/ adherence to design Adherence to project plan Issue resolution and client escalation management Zero disruption/ error in deployment EWS on risks and deployment of mitigation measures 2. Documentation Complete documentation of automation process, test cases, debug data and performance review as per quality standards Mandatory Skills: Cisco Voice IP Telephony Admin.

Role Purpose The purpose of the role is to design, program, simulate and test the automation product or process to achieve the efficiency and effectiveness required. Do 1. Instrumental in understanding the software requirements and design of the product Analyze and understand the current technology architecture, system interdependencies and application stacks Formulate project plans by working with project management and outlining steps required to develop project and submit project plans to project management for approval Understand current operating procedures by consulting with users/partners/clients and reviewing project objectives on regular basis Contribute to the automation roadmap design and testing process improvements by researching on automation architectures and developing new automation solutions Improve and maintain the automation framework to be used horizontally across our technology stacks as well as build out reusable libraries across our business line verticals 2. Design and execute software developing and reporting Ensure the environment is ready for the execution process designing, test plans, developing test cases/scenarios/usage cases and executing these cases Development of technical specifications and plans and resolution of complex technical design issues Participate and conduct design activities with the development team relating to testing of the automation processes for both functional and non-functional requirements Implement, track, and report key metrics to assure full coverage of functional and non-functional requirements through automation Eliminates errors by owning the testing and validations of codes Track problems, resolutions, and bug fixes throughout the project and create a comprehensive database of defects and successful mitigation techniques Provide resolutions to problems by taking the initiative to use all available resources for research Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracy Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Develop programs that run efficiently and adhere to WIPRO standards by using similar logic from existing applications, discussing best practices with team members, referencing text books and training manuals, documenting the code and by using accepted design patterns 3. Ensuring smooth flow of communication with customer internal stakeholders Work with Agile delivery teams to understand product vision and product backlogs; develop robust, scalable, and high quality test automation tests for functional, regression and performance testing Assist in creating acceptance criteria for user stories and generate a test automation backlog Collaborate with Development team to create/improve continuous deployment practices by developing strategies, formalizing processes and providing tools Work closely with business Subject Matter Experts to understand requirements for automation, then designs, builds and deploys the application using automations tools Ensure long term maintainability of the system by documenting projects according to WIPRO guidelines Ensure quality of communication by being clear and effective with test personnel, users, developers, and clients to facilitate quick resolution of problems and accurate documentation of successes Provide assistance to testers and supports personnel as needed to determine system problems Ability to perform backend/database programming for key projects. Stay up-to-date on industry standards and incorporate them appropriately. Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracya Display No. Performance Parameter Measure 1. Automation Quality of design/ adherence to design Adherence to project plan Issue resolution and client escalation management Zero disruption/ error in deployment EWS on risks and deployment of mitigation measures 2. Documentation Complete documentation of automation process, test cases, debug data and performance review as per quality standards

Role Purpose The purpose of the role is to design, program, simulate and test the automation product or process to achieve the efficiency and effectiveness required. Do 1. Instrumental in understanding the software requirements and design of the product Analyze and understand the current technology architecture, system interdependencies and application stacks Formulate project plans by working with project management and outlining steps required to develop project and submit project plans to project management for approval Understand current operating procedures by consulting with users/partners/clients and reviewing project objectives on regular basis Contribute to the automation roadmap design and testing process improvements by researching on automation architectures and developing new automation solutions Improve and maintain the automation framework to be used horizontally across our technology stacks as well as build out reusable libraries across our business line verticals 2. Design and execute software developing and reporting Ensure the environment is ready for the execution process designing, test plans, developing test cases/scenarios/usage cases and executing these cases Development of technical specifications and plans and resolution of complex technical design issues Participate and conduct design activities with the development team relating to testing of the automation processes for both functional and non-functional requirements Implement, track, and report key metrics to assure full coverage of functional and non-functional requirements through automation Eliminates errors by owning the testing and validations of codes Track problems, resolutions, and bug fixes throughout the project and create a comprehensive database of defects and successful mitigation techniques Provide resolutions to problems by taking the initiative to use all available resources for research Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracy Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Develop programs that run efficiently and adhere to WIPRO standards by using similar logic from existing applications, discussing ??best practices? with team members, referencing text books and training manuals, documenting the code and by using accepted design patterns 3. Ensuring smooth flow of communication with customer & internal stakeholders Work with Agile delivery teams to understand product vision and product backlogs; develop robust, scalable, and high quality test automation tests for functional, regression and performance testing Assist in creating acceptance criteria for user stories and generate a test automation backlog Collaborate with Development team to create/improve continuous deployment practices by developing strategies, formalizing processes and providing tools Work closely with business Subject Matter Experts to understand requirements for automation, then designs, builds and deploys the application using automations tools Ensure long term maintainability of the system by documenting projects according to WIPRO guidelines Ensure quality of communication by being clear and effective with test personnel, users, developers, and clients to facilitate quick resolution of problems and accurate documentation of successes Provide assistance to testers and supports personnel as needed to determine system problems Ability to perform backend/database programming for key projects. Stay up-to-date on industry standards and incorporate them appropriately. Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracya Display No. Performance Parameter Measure 1. Automation Quality of design/ adherence to design Adherence to project plan Issue resolution and client escalation management Zero disruption/ error in deployment EWS on risks and deployment of mitigation measures 2. Documentation Complete documentation of automation process, test cases, debug data and performance review as per quality standards Mandatory Skills: RPA. Experience: 5-8 Years.

Lead digital workforce platforms like messaging, scheduling, virtual workspace. Guide team delivery, platform execution, and agile coordination Required Candidate profile 10–15 yrs in IT delivery, workforce enablement, stakeholder collaboration. Agile/Scrum required.

Lead OT, IIoT, XR, and real-time data strategy across digital platforms and agile teams. Required Candidate profile 12–18 yrs in OT strategy, real-time data systems, Kafka/Spark, edge compute, global team management.

Role Purpose The purpose of the role is to design, program, simulate and test the automation product or process to achieve the efficiency and effectiveness required. Do 1. Instrumental in understanding the software requirements and design of the product Analyze and understand the current technology architecture, system interdependencies and application stacks Formulate project plans by working with project management and outlining steps required to develop project and submit project plans to project management for approval Understand current operating procedures by consulting with users/partners/clients and reviewing project objectives on regular basis Contribute to the automation roadmap design and testing process improvements by researching on automation architectures and developing new automation solutions Improve and maintain the automation framework to be used horizontally across our technology stacks as well as build out reusable libraries across our business line verticals 2. Design and execute software developing and reporting Ensure the environment is ready for the execution process designing, test plans, developing test cases/scenarios/usage cases and executing these cases Development of technical specifications and plans and resolution of complex technical design issues Participate and conduct design activities with the development team relating to testing of the automation processes for both functional and non-functional requirements Implement, track, and report key metrics to assure full coverage of functional and non-functional requirements through automation Eliminates errors by owning the testing and validations of codes Track problems, resolutions, and bug fixes throughout the project and create a comprehensive database of defects and successful mitigation techniques Provide resolutions to problems by taking the initiative to use all available resources for research Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracy Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Develop programs that run efficiently and adhere to WIPRO standards by using similar logic from existing applications, discussing best practices with team members, referencing text books and training manuals, documenting the code and by using accepted design patterns 3. Ensuring smooth flow of communication with customer internal stakeholders Work with Agile delivery teams to understand product vision and product backlogs; develop robust, scalable, and high quality test automation tests for functional, regression and performance testing Assist in creating acceptance criteria for user stories and generate a test automation backlog Collaborate with Development team to create/improve continuous deployment practices by developing strategies, formalizing processes and providing tools Work closely with business Subject Matter Experts to understand requirements for automation, then designs, builds and deploys the application using automations tools Ensure long term maintainability of the system by documenting projects according to WIPRO guidelines Ensure quality of communication by being clear and effective with test personnel, users, developers, and clients to facilitate quick resolution of problems and accurate documentation of successes Provide assistance to testers and supports personnel as needed to determine system problems Ability to perform backend/database programming for key projects. Stay up-to-date on industry standards and incorporate them appropriately. Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracya Display No. Performance Parameter Measure 1. Automation Quality of design/ adherence to design Adherence to project plan Issue resolution and client escalation management Zero disruption/ error in deployment EWS on risks and deployment of mitigation measures 2. Documentation Complete documentation of automation process, test cases, debug data and performance review as per quality standards

Lead technical delivery teams for digital subsurface and surface platforms. Manage Agile delivery, resource planning, and technical mentoring. Ensure alignment with business strategy and drive digitization of workflows. Required Candidate profile IT leader with 5–10 years' experience in oil & gas digital platforms. Strong in Azure-based visualization, agile delivery, solution architecture, and mentoring junior engineers.

Provide leadership and oversight to IT operations or application reliability teams. Ensure effective delivery, global alignment, vendor coordination, and continuous improvement of digital platform operations. Required Candidate profile IT Expert with 10–15 years in managing cross-functional IT teams, vendor delivery, and global operations. Strong communication, leadership, and deep knowledge of platform performance and reliability.

About the Role Solution Architect at Business Technology Engineering, People Technology, will be responsible for shaping and delivering stellar cloud solutions on Oracle HCM Cloud Applications. This role involves collaborating with Product Managers, business stakeholders to help drive solution definition, gain confidence from stakeholders, and then help deliver the solution working alongside other application developers and Engineers. This role serves as SME for Core HR, Payroll, Time & Absence, Talent Management functional areas within Oracle HCM Cloud, responsible to lead solution design, configuring, and implementing Oracle HCM Cloud solutions to support and enable the business with considerations towards best architecture practices, efficiency, scalability, and supportability. This role will be part of the Global People Technology team consisting of engineering managers, solution architects, program managers, Application Developers, Data & Integration Engineers, and Software Engineers. What You'll Do: Advise internal business stakeholders and product managers on HR technology enhancements and transformation Be the ambassador for ?architecture standards and guidelines; Ensure end-to-end solutions align with standards and guidelines. Create and maintain system architecture and solution documentation according to Uber standards Serve as the SME for Oracle HCM solution architecture, ensuring scalability and avoiding tech debt Diagnose problems and recommend appropriate solutions, and help faster decision-making Lead proof of concepts and document potential solutions Spearhead solution Proof of concepts and documenting all potential solutions for a given problem Collaborate with enterprise, data, and application architects to advance long-term IT engineering strategy Work alongside application developers and engineers to contribute to delivery Provide guidance and review throughout delivery phase to ensure solutions meet requirements and standards Stay up-to-date with Oracle HCM Cloud releases and continuously looks opportunities to improve tech solutions and landscape Support hiring processes for the team, help drive current and future team performance Build and leverage strategic relationships within the organization to navigate a complex matrix environment Develop and coach team members to excel in their roles. Work with global and remote teams and stakeholders What You'll Need: 8+ years of Oracle HCM Cloud implementation experience, with 5+ years as a solution architect and/or technical lead across across at least 2 to 3 Core HR, Payroll, Time & Absence, Talent Management functional areas within Oracle HCM Cloud Proven experience of delivering at least 2 end-to-end HR transformation projects on Oracle HCM cloud Deep knowledge of Oracle HCM cloud capabilities, configurability, and extensibility to meet complex requirements Strong understanding of Oracle HCM Fusion Cloud implementation methodologies. Hands-on experience configuring and building solutions across multiple Oracle HCM Cloud functional areas. Excellent problem-solving skills for troubleshooting multi-platform technical issues. Bachelor's degree in Engineering, Computer Science, or a related field. Expertise in all phases of application development with ability to identify system dependencies as part of solution architecture. Strong communication and relationship-building skills. Experience using JIRA, Lucidchart, and other project management tools in the context of Agile delivery Broad business and technology knowledge with awareness of HR technology industry trends. Skilled at managing conflicting demands and performing well in complex situations

Job description Talend - Designing, developing, and documenting existing Talend ETL processes, technical architecture, data pipelines, and performance scaling using tools to integrate Talend data and ensure data quality in a big data environment. Snowflake SQL Writing SQL queries against Snowflake Developing scripts Unix, Python, etc. to do Extract, Load, and Transform data. Hands-on experience with Snowflake utilities such as SnowSQL, SnowPipe, Python, Tasks, Streams, Time travel, Optimizer, Metadata Manager, data sharing, and stored procedures. Perform data analysis, troubleshoot data issues, and provide technical support to end-users. Develop and maintain data warehouse and ETL processes, ensuring data quality and integrity. Complex problem-solving capability and ever improvement approach. Desirable to have Talend Snowflake Certification Excellent SQL coding skills Excellent communication & documentation skills. Familiar with Agile delivery process. Must be analytic, creative and self-motivated. Work Effectively within a global team environment. Excellent Communication skills

Job description Strong on DBT with Snowflake SQL. Complex problem-solving capability and ever improvement approach. Must be analytic, creative and self-motivated. Work Effectively within a global team environment. ETL tool DBT, Advanced SQL along with good Python scripting skill Data Modelling and source to target mapping skills. Excellent SQL coding skills. Excellent communication & documentation skills. Familiar with Agile delivery process. Experience and familiarity with data models and artefacts (entity relationship diagrams, conceptual models, logical models, star schemas, third normal form).

Your future role Take on a new challenge and apply your comprehensive IT and SalesForce expertise in a new cutting-edge field. You'll work alongside innovative, collaborative, and dedicated teammates. You'll oversee the end-to-end responsibility of the Sales Domain within Alstom, making a significant impact on our digital transformation. Day-to-day, you'll work closely with teams across the business (business leaders, procurement, cybersecurity, architects, vendors, partners, finance, HR), manage the delivery team, and much more. You'll specifically take care of strategic priorities alignment, solution roadmaps, and budget management, but also the HR cycle for internal team members. We'll look to you for: Aligning with business leaders about strategic priorities Building and maintaining solution roadmaps (strategic, functional, technical) Managing the domain budgets (project investments + license run costs) Daily management of the delivery team, deploying and improving scrum practices HR management for internal team members (recruitment, objectives, reviews, etc.) Contractual negotiations with SalesForce in partnership with Procurement and Legal teams All about you We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role: Degree in Engineering, preferably in Information Technology 10+years of Experience or understanding of IT, with a minimum of 8 years in the field Knowledge of SalesForce, including Sales Cloud and Service Cloud, with at least 5 years of experience Familiarity with Agile delivery practices, Scrum, and DevOps A relevant SalesForce certification Proven managerial skills and leadership qualities Excellent communication skills and fluency in English

The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: SONG I Areas of Work: Service Google CCAI, Solution and Platform Design | Level: Manager / Senior Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:13 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and CCAI Platform (Ujet.cx) Co-Lead the Google Contact Center Offering and leverage the previous experience of building the practice from scratch (attracting the best talent in the market and increasing the demand to deliver high impact Google contact center projects) Lead and drive design thinking innovative workshops with the clients using design principles and reshape their thinking about customer experience especially in the contact center / customer care domain Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities Formulate CX target operating model and detail out operating model components such as strategic sourcing & mgmt, agent performance management, CX performance, innovation management, CX management, business intelligent and contact center technology support aligned to vision Ability to understand business requirements still putting customer experience at the heart of CX design Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc) Work with technical Google team/developers to convert user requirements into final product Work with Accenture and client team on CCaaS (Contact Center as a Service) migration, lead existing legacy solution clients on the journey to new solution Lead and deliver agile delivery process, continuous improvement and continuous development Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process) Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project Thorough understanding of CCAI Framework and integration with internal and external components. Read about us. Qualifications Your experience counts! 13+ years of experience in working with Google CCAI solutions creating virtual agents using Dialogflow, generating meaningful analytics using Insights, designing and implementing customer experience solutions projects (any industry). Passion for building leading class Google contact center solutions for clients Having thorough understanding of end to end Google contact center transformation Thorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a must Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have Story boarding, creating differentiated solution as per client needs and compelling story telling is a must Ability to work with ambiguity and exploratory mindset is a must Strong Analytical skills, excellent written and oral communication skills Experience working in a large, complex global team environment Excellent verbal and written communication skills, with the ability to present at the Board and C-level Strong project management, facilitation, and organization skills High on impact and influence Performance/Status reporting to steering committee Problem Solving and Conflict Management Ability to work effectively in a remote, inclusive, virtual, global environment