Job
Description
As a Manager, IT Delivery at EY, you will have the opportunity to develop large and complex web applications architecture to address business requirements. Your role involves creating sound project plans, engaging with multidisciplinary teams, and overseeing the engineering and delivery of the Enterprise Transactional Communications platform using Salesforce Marketing Cloud (SFMC) integrated with Adobe tools. Your responsibilities include developing relationships across the business, applying deep technical knowledge of data management, and articulating new solutions to solve business problems. **Key Responsibilities:** - Oversee end-to-end delivery of SFMC engineering initiatives, ensuring alignment with business goals, timelines, and quality standards. - Lead integration efforts between SFMC and Adobe CDP/AJO to enable real-time audience activation, behavioral event-triggered campaigns, and unified customer profiles. - Architect and implement personalized journeys across email, SMS, push, and direct mail using SFMC and AJO workflows. - Manage Automation Studio, Journey Builder, and Audience Builder configurations to support dynamic content and triggered campaigns. - Ensure platform stability, performance optimization, and proactive monitoring across SFMC and integrated systems. - Mentor cross-functional engineering teams, fostering agile delivery practices and continuous improvement. - Collaborate with product owners, marketing leaders, and IT stakeholders to define roadmaps and report progress. **Qualifications Required:** - 5+ years of SFMC experience, with 3+ years as a Tech manager and SFMC certified. - AEP, Omni-channel personalization journey experience is a plus. - Proven experience in Agile delivery (Scrum, SAFe) and backlog management. - Strong leadership and team management skills, especially in offshore delivery models. - Excellent communication and stakeholder management abilities. - Strategic thinking and problem-solving in complex, dynamic environments. At EY, you will be part of a dynamic and truly global delivery network that offers a wide variety of fulfilling career opportunities. You will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. EY is committed to continuous learning, transformative leadership, and maintaining a diverse and inclusive culture. Join us in building a better working world by asking better questions to find new answers for the complex issues facing our world today. As a Manager, IT Delivery at EY, you will have the opportunity to develop large and complex web applications architecture to address business requirements. Your role involves creating sound project plans, engaging with multidisciplinary teams, and overseeing the engineering and delivery of the Enterprise Transactional Communications platform using Salesforce Marketing Cloud (SFMC) integrated with Adobe tools. Your responsibilities include developing relationships across the business, applying deep technical knowledge of data management, and articulating new solutions to solve business problems. **Key Responsibilities:** - Oversee end-to-end delivery of SFMC engineering initiatives, ensuring alignment with business goals, timelines, and quality standards. - Lead integration efforts between SFMC and Adobe CDP/AJO to enable real-time audience activation, behavioral event-triggered campaigns, and unified customer profiles. - Architect and implement personalized journeys across email, SMS, push, and direct mail using SFMC and AJO workflows. - Manage Automation Studio, Journey Builder, and Audience Builder configurations to support dynamic content and triggered campaigns. - Ensure platform stability, performance optimization, and proactive monitoring across SFMC and integrated systems. - Mentor cross-functional engineering teams, fostering agile delivery practices and continuous improvement. - Collaborate with product owners, marketing leaders, and IT stakeholders to define roadmaps and report progress. **Qualifications Required:** - 5+ years of SFMC experience, with 3+ years as a Tech manager and SFMC certified. - AEP, Omni-channel personalization journey experience is a plus. - Proven experience in Agile delivery (Scrum, SAFe) and backlog management. - Strong leadership and team management skills, especially in offshore delivery models. - Excellent communication and stakeholder management abilities. - Strategic thinking and problem-solving in complex, dynamic environments. At EY, you will be part of a dynamic and truly global delivery network that offers a wide variety of fulfilling career opportunities. You will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. EY is committed to continuous learning, transformative leadership, and maintaining a diverse and inclusive culture. Join us in building a better working world by asking better questions to find new answers for the complex issues facing our wor
