Administrative Support Specialist (Remote- India)

About the Client:

Social care is evolving, and we're leading the charge.

The Role

The Administrative Support Specialist will provide administrative support to the Carer Supply and Marketing teams, focusing on documentation, scheduling, data entry, and task coordination. This role requires excellent organisational skills, the ability to manage high volumes of tasks efficiently, and proficiency in the Google / Microsoft Suite.

The candidate should have the ability to identify process inefficiencies and suggest solutions to improve workflow.

What You'll Do (please note that this is subject to changes based on business needs):

Marketing Support:

• NetSuite – Raise Purchase Orders (Daily): Assist the Marketing team with creating purchase orders as needed. (2 hours/week)
• Sendible Updates (As Needed): Update custom fields for pay rates, locations, and contact details on Sendible. Also, manage recruitment lists for specific branches. (2 hours/week total)
• Strapi Platform (Monthly): Update covered locations for job advertisements and adjust pay rates during National Minimum Wage changes. (1 hour/week, or ad hoc for NMW changes)

Job Posting (Job Mate):

• Job Posting (Daily): Post new job advertisements and bulk post evergreen jobs using Job Mate until automation is finalized. (24 hours/week)

Product Support (Fountain Platform):

• Opening Assignments (As Needed): Grant relevant access to candidates on Fountain for new job openings. (5 hours/week)

Care Friends Platform (this is our referrals platform - it allows us to recruit the best carers from our existing team’s network of carers):

• Payments Management (Monthly): Ensure all Care Friends payments are approved and processed. Export data, confirm payroll numbers, and share reports with payroll teams. (1 hour/week)
• BOOSTED Bonuses (Monthly): Award started work and 3/6-month bonuses, where applicable. (1 hour/week)
• Notifications (Weekly): Send reminders and competition announcements, and report on success metrics monthly. (0.5 hours/week)
• Overdue Candidates (Daily): Update overdue candidates for initial contact, particularly those not automating from Fountain. Assist with ad hoc updates for competitions, Care Friends roadshows, etc. (4 hours/week)
• Marking Starters and Leavers (Weekly/Biweekly): Mark Care Friends starters, leavers, and long-term carers in the system. This includes weekly updates for salaried leavers and starter reports. (1 hour/week for each task)
• Sending Invitations to New Starters (Monthly): Download new starters from Looker, upload to Care Friends portal, and send invitations. (2 hours/week)
• 100 Hours Joining Bonus (Weekly): Contact carers to join Care Friends, award the bonus, and update tracking sheets. (0.5 hours/week)

Who you are:

• Bachelor’s degree in Business Administration, Human Resources, or a related field preferred.
• Ideally 2+ years of experience in an administrative role, preferably supporting HR, recruitment, or operations teams.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with Google Workspace tools.
• Strong written and verbal communication skills.
• Ability to manage data efficiently and accurately, with attention to detail.
• Self-starter with the ability to work independently in a remote environment.

Work Schedule

As the client is UK-based, you will be required to work in UK daytime:

• 13:30 PM – 22:300 PM IST (8:00 am - 17:00pm GMT)
• Monday to Friday

Pay & Benefits

• Salary: 6 - 8 lakhs per annum
• Leave: 20 days of annual leave + 11 public holidays
• A genuine, passionate, friendly and transparent culture
• Fully remote role
• Candidate is required to use their own devices