Administrative Operations Manager

We are seeking a highly organized and dynamic Mall Manager cum Administrator to oversee the overall operations, administration, and management of our mall. The role requires a professional who can ensure smooth functioning of daily activities, tenant relations, facility management, and customer satisfaction, while also driving footfall, revenue growth, and brand value of the property. Key Responsibilities: Mall Management & Operations Oversee day-to-day operations of the mall, including retail, food court, entertainment, and parking areas. Ensure high standards of cleanliness, safety, and security within the premises. Coordinate with facility management teams for maintenance of infrastructure, utilities, and equipment. Monitor and optimize operational expenses while ensuring quality service delivery. Tenant Relations & Leasing Support Act as the primary point of contact for tenants, resolving issues and maintaining positive relationships. Assist in lease administration, renewals, and compliance with agreements. Support leasing team in identifying potential brands/tenants and ensuring occupancy targets are met. Administration & Compliance Manage budgets, accounts, and administrative functions of the mall. Ensure compliance with legal, statutory, and safety regulations. Handle government permissions, licenses, and coordination with regulatory authorities. Marketing & Customer Engagement Plan and execute promotional activities, events, and campaigns to increase footfall and visibility. Coordinate with marketing agencies, media, and vendors for branding initiatives. Monitor customer feedback and enhance visitor experience. Team Management Lead and supervise security, housekeeping, technical, and administrative staff. Conduct regular reviews, training, and performance evaluations of the team. Build a culture of service excellence and accountability. Key Skills & Competencies: Strong leadership, organizational, and problem-solving skills. Excellent communication and interpersonal abilities. Ability to manage budgets and financial reports. Knowledge of facility management, retail operations, and marketing. Negotiation and conflict-resolution skills. Proficiency in MS Office and property management software (if applicable). Qualifications & Experience: Graduate/Postgraduate in Business Administration, Hospitality, Retail Management, or related field. 7–12 years of experience in mall management, large commercial property management, retail operations, or administration. Proven track record of handling tenants, facilities, and marketing activities. Salary & Benefits: Competitive salary based on experience. Performance-linked incentives. Other benefits as per company policy.