We are seeking a highly organized and dynamic Mall Manager cum Administrator to oversee the overall operations, administration, and management of our mall. The role requires a professional who can ensure smooth functioning of daily activities, tenant relations, facility management, and customer satisfaction, while also driving footfall, revenue growth, and brand value of the property. Key Responsibilities: Mall Management & Operations Oversee day-to-day operations of the mall, including retail, food court, entertainment, and parking areas. Ensure high standards of cleanliness, safety, and security within the premises. Coordinate with facility management teams for maintenance of infrastructure, utilities, and equipment. Monitor and optimize operational expenses while ensuring quality service delivery. Tenant Relations & Leasing Support Act as the primary point of contact for tenants, resolving issues and maintaining positive relationships. Assist in lease administration, renewals, and compliance with agreements. Support leasing team in identifying potential brands/tenants and ensuring occupancy targets are met. Administration & Compliance Manage budgets, accounts, and administrative functions of the mall. Ensure compliance with legal, statutory, and safety regulations. Handle government permissions, licenses, and coordination with regulatory authorities. Marketing & Customer Engagement Plan and execute promotional activities, events, and campaigns to increase footfall and visibility. Coordinate with marketing agencies, media, and vendors for branding initiatives. Monitor customer feedback and enhance visitor experience. Team Management Lead and supervise security, housekeeping, technical, and administrative staff. Conduct regular reviews, training, and performance evaluations of the team. Build a culture of service excellence and accountability. Key Skills & Competencies: Strong leadership, organizational, and problem-solving skills. Excellent communication and interpersonal abilities. Ability to manage budgets and financial reports. Knowledge of facility management, retail operations, and marketing. Negotiation and conflict-resolution skills. Proficiency in MS Office and property management software (if applicable). Qualifications & Experience: Graduate/Postgraduate in Business Administration, Hospitality, Retail Management, or related field. 7–12 years of experience in mall management, large commercial property management, retail operations, or administration. Proven track record of handling tenants, facilities, and marketing activities. Salary & Benefits: Competitive salary based on experience. Performance-linked incentives. Other benefits as per company policy.
The Front Office Executive serves as the primary point of contact for guests and plays a vital role in creating a welcoming and professional atmosphere. This role is responsible for the efficient and courteous execution of all guest services, including check-in, check-out, and handling guest inquiries and requests to ensure a comfortable and memorable stay. Key ResponsibilitiesGuest Services & Operations: Warmly welcome and register guests upon arrival, adhering to established hotel standards and procedures. Efficiently process guest check-outs, handling billing, payments, and folio preparation accurately. Manage the hotel switchboard, directing calls and handling internal and external communications professionally. Maintain accurate room inventory and guest reservation records. Handle cash, credit card, and direct billing transactions, ensuring strict adherence to cash handling policies. Assist with group check-ins and check-outs as necessary. Guest Relations & Problem Resolution: Act as a central communication point for all guest needs, providing information about hotel services, local attractions, and directions. Proactively anticipate guest needs and offer personalized recommendations. Handle guest complaints and concerns professionally and efficiently, escalating complex issues to the Duty Manager or Front Office Manager when necessary. Process wake-up calls and special requests accurately and promptly. Administrative & Compliance: Ensure all necessary guest documentation, including registration cards and identification, are properly completed and filed. Maintain cleanliness and organization of the front desk and lobby area. Conduct shift audits and prepare daily front office reports. Adhere to all hotel security, fire safety, and emergency procedures. Maintain confidentiality of all guest information. QualificationsRequired: Education: High school diploma or equivalent; a degree or diploma in Hospitality Management is a strong advantage. Experience: Minimum of 1 year(s) of experience in a customer-facing role, preferably within the hotel or tourism industry. Skills: Excellent verbal and written communication skills in English. Proficiency in using hotel Property Management Systems (PMS) such as ezee. Strong cash handling and basic mathematical skills. Professional demeanor and appearance. Ability to work flexible hours, including weekends, holidays, and rotating shifts (morning, afternoon, and night).
We are seeking an experienced and dynamic Restaurant Manager with a strong background in liquor operations and banquet management to oversee the daily operations of our restaurant and banquet facilities. The ideal candidate will be responsible for ensuring exceptional guest experiences, maintaining operational excellence, and driving revenue growth through effective team leadership and service standards. Key Responsibilities:Supervise and manage all aspects of restaurant and banquet operations, including staffing, service quality, inventory, and cost control. Plan and execute banquet events, ensuring flawless coordination with kitchen and service teams. Manage bar and beverage operations, ensuring compliance with all liquor licensing laws and responsible service standards. Develop and maintain standard operating procedures to enhance efficiency and guest satisfaction. Monitor food and beverage costs, prepare reports, and implement strategies to achieve budgetary goals. Train, motivate, and lead staff to deliver high-quality service and uphold company standards. Handle guest inquiries, feedback, and complaints professionally and promptly. Work closely with the sales and marketing team to promote special events, banquet packages, and promotions. Ensure compliance with health, safety, and sanitation regulations. Requirements:Minimum 4 years of experience as a Restaurant Manager, Assistant Manager, or in a similar supervisory role within a reputable restaurant or hotel. Strong knowledge of liquor management, including inventory control, beverage costing, and licensing compliance. Proven experience in banquet/event operations and guest service management. Excellent communication, leadership, and organizational skills. Ability to work under pressure and maintain high service standards during peak operations. Proficiency in POS systems and Microsoft Office. Diploma or degree in Hotel Management or related field preferred. Key Competencies:Leadership & Team Development Customer Service Orientation Financial Acumen & Cost Control Time Management & Multi-tasking Problem Solving & Decision Making Attention to Detail
Key Responsibilities:Billing & Receivables Prepare and verify daily guest bills, restaurant bills, banquet bills, and other departmental invoices. Ensure timely posting of charges into PMS (Property Management System) such as IDS/Opera/Fidelio. Reconcile cash, card, online payment collections with daily sales reports. Follow up on outstanding payments from corporates, travel agents, and vendors. Taxation & Statutory Compliance TDS calculation, deduction, and timely filing of TDS returns. Preparation and filing of GST returns (GSTR-1, GSTR-3B, reconciliations). Manage input tax credit (ITC) reconciliation and resolve GST mismatches. Assist in Income Tax compliance, advance tax calculations, and coordinating with auditors. Accounts & Financial Reporting Maintain day-to-day accounting entries in Tally/ERP. Perform monthly ledger scrutiny and reconciliations (bank, vendor, customer, cash). Assist in preparing P&L, balance sheet, and MIS reports for management. Support internal and statutory audits. Vendor & Inventory Management Process vendor invoices and ensure proper GST classification. Monitor vendor payments and credit timelines. Support store department with inventory reconciliation and cost control checks. Other Responsibilities Ensure compliance with hotel policies and accounting standards. Coordinate with departments like Front Office, F&B, Banquets, and Purchase for accurate data. Maintain proper documentation and records for audits. Required Skills & Qualifications:B.Com / M.Com / MBA (Finance) or equivalent. 1–5 years of accounting experience in the hotel/hospitality industry (preferred). Hands-on experience in Billing, TDS, GST, and Income Tax compliance. Proficiency in Tally, MS Excel, and hotel PMS/ERP systems. Strong analytical ability and attention to detail. Good communication and coordination skills. Additional Preferences:Knowledge of F&B costing and store management. Experience handling cash & banking operations. Ability to work under pressure and meet statutory deadlines.
The General Manager (GM) is responsible for the overall operations, profitability, and guest satisfaction of the restaurant and banquet division. This includes ensuring excellent food quality, superior service standards, efficient event execution, team leadership, financial management, and maintaining brand reputation. The GM will oversee daily restaurant operations as well as plan, coordinate, and execute banquet/events to maximize revenue and customer satisfaction. Key Responsibilities: Manage daily restaurant and banquet operations Lead, train, and supervise staff Ensure high standards of food quality, service, and hygiene Handle guest feedback and ensure customer satisfaction Oversee banquet bookings, event coordination, and execution Manage budgets, P&L, inventory, and cost control Develop promotional strategies to grow revenue Maintain compliance with safety and regulatory standards Requirements: 5–7+ years of F&B leadership experience Strong knowledge of restaurant and banquet/event operations Excellent communication, leadership, and problem-solving skills Ability to work flexible hours, including weekends/holidays Hospitality degree preferred