Receptionist / Front Office Executive

The Front Office Executive serves as the primary point of contact for guests and plays a vital role in creating a welcoming and professional atmosphere. This role is responsible for the efficient and courteous execution of all guest services, including check-in, check-out, and handling guest inquiries and requests to ensure a comfortable and memorable stay. Key ResponsibilitiesGuest Services & Operations: Warmly welcome and register guests upon arrival, adhering to established hotel standards and procedures. Efficiently process guest check-outs, handling billing, payments, and folio preparation accurately. Manage the hotel switchboard, directing calls and handling internal and external communications professionally. Maintain accurate room inventory and guest reservation records. Handle cash, credit card, and direct billing transactions, ensuring strict adherence to cash handling policies. Assist with group check-ins and check-outs as necessary. Guest Relations & Problem Resolution: Act as a central communication point for all guest needs, providing information about hotel services, local attractions, and directions. Proactively anticipate guest needs and offer personalized recommendations. Handle guest complaints and concerns professionally and efficiently, escalating complex issues to the Duty Manager or Front Office Manager when necessary. Process wake-up calls and special requests accurately and promptly. Administrative & Compliance: Ensure all necessary guest documentation, including registration cards and identification, are properly completed and filed. Maintain cleanliness and organization of the front desk and lobby area. Conduct shift audits and prepare daily front office reports. Adhere to all hotel security, fire safety, and emergency procedures. Maintain confidentiality of all guest information. QualificationsRequired: Education: High school diploma or equivalent; a degree or diploma in Hospitality Management is a strong advantage. Experience: Minimum of 1 year(s) of experience in a customer-facing role, preferably within the hotel or tourism industry. Skills: Excellent verbal and written communication skills in English. Proficiency in using hotel Property Management Systems (PMS) such as ezee. Strong cash handling and basic mathematical skills. Professional demeanor and appearance. Ability to work flexible hours, including weekends, holidays, and rotating shifts (morning, afternoon, and night).