Administrative Assistant (Client Engagement)

Job Title: Administrative Assistant (Client Engagement)

Administrative Assistant (Client Engagement)

Key Responsibilities:

Client Engagement Support

• Collect, analyze, and compile client feedback and engagement data to inform service improvements.
• Assist in scheduling onboarding sessions and preparing necessary documentation for new client engagements.
• Draft client correspondence and updates to ensure clear and timely communication across teams.

Administrative Coordination

• Coordinate administrative processes related to client onboarding and communications.
• Recommend and implement improvements to enhance efficiency and effectiveness of engagement workflows.
• Plan and coordinate virtual office services, including the use of digital tools and communication platforms to support remote operations.

Documentation & Compliance

• Maintain and update digital documentation systems for contracts, client correspondence, and engagement reports.
• Ensure records are compliant with organizational policies and data security standards.

Project & Task Management

• Fulfill timelines for proposals, presentations, and documentation.
• Establish priorities for client-related tasks to meet business development and engagement goals.
• Support budget tracking and expense control for client engagement activities.

Business Development Support

• Maintain and update a database of prospective clients and partnerships.
• Coordinate outreach logistics and support proposal development activities.
• Prepare summary reports and recommendations for management review.

Qualifications & Skills:

·       Proven experience in administrative support, client engagement, or related roles.

·       Strong organizational and time management skills with the ability to prioritize tasks effectively.

·       Excellent written and verbal communication abilities.

·       Attention to detail and ability to maintain accurate and up-to-date records.

·       Ability to work independently and collaboratively in a remote or hybrid environment.

·       Experience supporting business development or client-facing teams is an asset.