6892 Administration Jobs - Page 35

OrganizationHyatt Regency Amritsar Summary You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations The Director of Sales is responsible to provide leadership in all selling activities within the hotel, working closely with the Rooms, Food and Beverage and other revenue-generating departments to maximise sales through the activities of the Sales Department and other employees Qualifications Ideally with a university degree or diploma in Marketing or Hospitality/Tourism management Minimum 2 years work experience as Director of Sales in larger operation Good problem solving, administrative and interpersonal skills are a must

Position Overview The Admin Executive ensures smooth administrative operations for the Online Communications Team by managing assets, purchases, HR coordination, festival logistics, financial processes, IT support, team-building activities, and problem-solving Key Responsibilities Purchase Coordination: Handle purchase requests, liaise with the Purchase department, and track progress HR Support: Coordinate onboarding, team requirements, and HR-related issues Festival Logistics: Manage DCC pass requests and distribution during festivals Asset Management: Maintain and audit departmental assets; manage registration, transfers, and disposal Liaison Roles Work with PPH & Krishnamrita for prasadam needs Handle Finance tasks, including credit card settlements and reimbursements Coordinate IT support for software and hardware needs Problem Solving: Identify and resolve administrative, logistical, and operational issues efficiently Team Rejuvenation: Organise weekly team-building activities Skills and Qualifications Bachelors degree in Administration or related field 2+ years in a similar role; strong organisational, multitasking, and problem-solving skills Proficiency in Microsoft Office; basic understanding of finance and IT processes Excellent communication and interpersonal abilities Apply Now

OrganizationGrand Hyatt Kochi Summary You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations The Director of Food and Beverage is responsible to function as the Business Manager and a Marketing Specialist for the Food and Beverage Department, to ensure that all the outlets and banquets operate successfully, in accordance with the standard of the hotel and are individually profitable Qualifications Ideally holds a university degree or diploma in Hospitality or Tourism Management A minimum of 2 years of work experience as Director of Food & Beverage or Assistant Director of Food & Beverage in a large property is required Strong operational, administrative, and interpersonal skills are essential

Education/ Experience / Expectations Bachelors in Commerce Masters in Business Administration/ M.Com Certifications – Any FinCrime Preferable Open for Night shifts (6PM IST to 4AM IST) – No rotational or Day Shift Location –Hyderabad Minimum 8+ years Exposure and Experience in working on complex AML/ KYC cases – Customer Due – Diligence, Account activity reviews, KYC On-boarding for individuals and entities, suspicious activity monitoring and surveillance, economic sanctions, politically exposed person monitoring etc. Job Description: Coordinate with counterparts on customer/client onboarding and approvals across multiple functions/Units For eg: Front office, compliance team, AML middle office, Operations, Legal and Tax in a high pressure /time – sensitive environment Undertake renewal of due diligence on existing clients/counter parties to ensure identifications of changes in risk profile, including reputation and operational risk factors Monitor implementation of AML related audit recommendations which can be from internal/External auditors, regulators. Participate in design and testing of enhancement to client due diligence database, Reports and systems. Interacting with Onsite controllers on various operational issues. Setting up new AML/KYC Procedures, operationalizing with the Business, providing quality assurance and Establishing a Transparent Metrics Process Provide Ongoing KYC Due Diligence Support for Periodic Reviews and Event Based Reviews Help optimize the Client Onboarding Experience with a Focus on Minimal Touch Points while Satisfying Regulatory Requirements and Internal AML/KYC Procedures Help to gather metrics from various business partners and share regular, transparent MI Reporting to all Stakeholders

OrganizationHyatt Regency Chennai Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations The Associate Director of Sales is responsible to assist in providing leadership in all selling activities within the hotel, working closely with the Rooms, Food and Beverage and other revenue-generating departments to maximise sales through the activities of the Sales Department and other employees Qualifications Ideally with a university degree or diploma in Marketing or Hospitality/Tourism management Minimum 2 years work experience as Associate Director of Sales or Senior Sales Manager Good problem solving, administrative and interpersonal skills are a must

OrganizationHyatt Regency Chennai Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations The Associate Director of Sales is responsible to assist in providing leadership in all selling activities within the hotel, working closely with the Rooms, Food and Beverage and other revenue-generating departments to maximise sales through the activities of the Sales Department and other employees Qualifications Ideally with a university degree or diploma in Marketing or Hospitality/Tourism management Minimum 2 years work experience as Associate Director of Sales or Senior Sales Manager Good problem solving, administrative and interpersonal skills are a must

SUMMARY Guest Relations Agent A Guest Relations Agent plays a crucial role as the main point of contact for guests throughout their stay. They are responsible for delivering personalized service and ensuring guests have a memorable experience. The primary objective is to elevate guest satisfaction and address any issues in a timely and professional manner. Responsibilities: Warmly and professionally greet and welcome arriving guests. Assist with seamless check-in and check-out processes. Provide comprehensive information about hotel services, local attractions, and travel directions. Demonstrate patience and problem-solving skills when handling guest complaints and requests. Proactively address service issues based on guest feedback. Collaborate with various departments such as housekeeping, concierge, and room service to ensure guest satisfaction. Maintain accurate guest records using the Property Management System (PMS). Organize special services including birthday setups, airport transfers, and wake-up calls. Provide extra attention to detail for VIP and repeat guests. Actively promote hotel services, amenities, and upgrades as appropriate. Requirements 3+ years of experience in a customer service or hospitality role. Excellent communication and interpersonal skills. Strong problem-solving abilities. Familiarity with Property Management Systems (PMS) is a plus. Ability to remain calm and professional in high-pressure situations. Flexibility to work in shifts, including weekends and holidays.

Position Overview We are seeking a dedicated and motivated Human Resource Executive to join our dynamic team in Hyderabad . This is an excellent opportunity for individuals looking to kickstart their career in human resources, with a focus on HR operations and administration. The ideal candidate will possess a strong foundation in human resource management and talent acquisition, and will be eager to contribute to our organization's success. Key Responsibilities Assist in the recruitment process by sourcing, screening, and interviewing candidates to fill open positions. Support HR operations by maintaining employee records, processing payroll, and managing employee benefits. Coordinate onboarding and orientation programs for new hires to ensure a smooth transition into the company. Implement and maintain HR policies and procedures to ensure compliance with labor laws and regulations. Facilitate employee engagement initiatives and assist in performance management processes. Utilize Tally for payroll processing and financial record-keeping related to HR functions. Provide administrative support to the HR department, including preparing reports and managing HR documentation. Qualifications The ideal candidate will possess the following qualifications: A degree in Human Resource Management, Business Administration, or a related field. 0 to 2 years of relevant work experience in HR operations or administration. Strong understanding of human resource management principles and practices. Proficient in Tally and other HR management software. Excellent communication and interpersonal skills. Ability to work collaboratively in a team-oriented environment. Strong organizational skills and attention to detail. This is a full-time position with a day schedule and requires on-site work. We are offering an annual salary of 2,00,000 for the right candidate. If you are passionate about human resources and eager to grow your career in a supportive environment, we encourage you to apply for this exciting opportunity. Join us in shaping the future of our workforce and making a positive impact within our organization!

Experience in patient service is required. To implement and manage operational plans. Developing departmental goals and objectives for workers to improve the patient experience Managing the hospital policies and procedures, ensuring that best practices are followed. Find ways to increase quality of patient's service. Leadership quality .

Responsibilities: * Recruiting * Managing Admin activities and secretarial tasks *Prepare financial reports using Tally software. * Manage payroll, procurement processes etc * Maintain accurate accounting records. *Daily Audits

Job Description: We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. The successful candidate will be responsible for managing the basic administrative tasks of the company, as well as assisting with accounting and the company's ERP system (Sage and Tally). Key Responsibilities: ?Perform general administrative duties such as filing, data entry, and managing correspondence. ? Assist in the preparation of financial reports and maintain accurate financial records. ? Support the accounting department with tasks such as invoicing, expense tracking, and reconciliation. ? Manage and update the company's ERP system (Sage) to ensure accurate and timely data entry on commercial and administrative fields. ? Coordinate and schedule meetings, appointments, and travel arrangements. ? Provide support to other departments as needed. Benefits: Competitive salary and performance-based bonuses based on experience and value. Opportunities for professional growth and development. Supportive and collaborative work environment

Roles and Responsibilities Manage end-to-end recruitment process, including sourcing candidates through various channels. Coordinate onboarding activities for new joiners, ensuring seamless integration into the organization. Develop and implement training programs to enhance employee skills and performance. Ensure compliance with statutory regulations related to labor laws, social security contributions, etc. Oversee payroll processing, benefits administration, and welfare initiatives.

Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA The Technical Services Implementation Engineer (L3) is a seasoned engineering role, responsible for providing technical support to clients. This includes remotely supporting clients within service level agreements (SLAs); to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. This role is involved in more complex environments for installation, configuration and fault management. What you'll be doing Key Responsibilities: Interact with clients on site to meet complex requirements of a solution. Escalate unresolved problems and issues to the relevant third parties. Respond to escalated client requests and support client applications to a first line resolution. Escalate complex problems to the relevant third parties. Write reports and proposals and complete and maintain project documentation. Assist with the documentation of standard operating procedures relating to installations and fixes. Act as coach and mentor to more junior Implementation Engineers and Technicians. Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets. May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management. Included in higher complexity design work, with input to the design expected. Expected to take ownership of relevant technologies according to domain or specialization. Knowledge and Attributes: Seasoned understanding and appreciation of technical design and business principles. Demonstrates seasoned project management and administration ability. Seasoned project skills which are demonstrated in the execution of installations and other assignments. Demonstrates excellent customer engagement skills. Demonstrates seasoned domain specialist knowledge. Excellent verbal communication skills. Client focused and displays a proactive approach to solving problems. Ability to work under pressure and meet deadlines. Ability to coach, mentor and provide guidance to team members. Academic Qualifications and Certifications: Bachelor's degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent. Project management certification is desirable. Required Experience: Seasoned work experience in a technical implementation engineering or similar role. Seasoned experience engaging with clients and conducting presentations. Seasoned project administration and documentation experience. Seasoned report writing experience. Seasoned project management experience. Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

As a Regional Sales Manager (West) at HD Fire Protect, you will play a crucial role in developing and implementing sales strategies to achieve company objectives in West India. Your responsibilities will include visiting clients regularly to finalize orders, ensuring customer satisfaction, and meeting with consultants to register and approve our brand in various categories. Collaborating with the sales team, you will be expected to understand customer requirements and provide technical support during sales presentations and meetings. To excel in this role, you must maintain a thorough understanding of industry trends, competitor products, and technological advancements in the field of fire protection. Building and maintaining strong relationships with customers, consultants, and industry stakeholders will be essential. Additionally, staying updated on the latest product features and advancements will be crucial for representing the company at trade shows, conferences, and industry events to promote our products and services. Your role will also involve keeping track of all the latest projects in the region by discussing with various contractors, consultants, and end users. Gathering information on upcoming projects through regular interactions within the industry will be key to your success. You should possess a minimum of 8 years of experience in sales, preferably in the fire protection industry, along with excellent communication, convincing, and negotiating skills. A willingness to travel extensively within Gujarat, Madhya Pradesh, and Rajasthan is required, with mandatory residency in Ahmedabad or Vadodara, Gujarat. Experience in the field of fire protection is highly advantageous for this position.,

Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area. CORE WORK ACTIVITIES Understanding Markets & Maximizing Revenue Identifies new reservations sales business to achieve personal and property revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Monitors same day selling procedures to maximize room revenue and control property occupancy. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Conducting Daily Reservations Sales Activities Responds to incoming reservations sales opportunities for the property that are outside parameters of the . Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Uses sales resources and administrative/support staff effectively. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Assists with monitoring accuracy of reservation sales orders within tracking systems. Tracks no-show reservations and processes charges. Manages wait list and prioritizes order of wait list contacts to be made. Prepares work and maintenance orders. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards and property s brand standards. Provides excellent customer service consistent with the daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Sets a positive example for guest relations. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Handles guest complaints and disputes following the instant pacification procedures. Additional Responsibilities Utilizes intranet for resources and information. Creates contracts as required. Role: Reservation Manager Industry Type: Hotels & Restaurants Department: Food,Beverage & Hospitality Employment Type: Full Time, Permanent Role Category: Tourism Services Education UG: Diploma in Mechanical PG: Any Postgraduate

Are you an HR professional seeking an exciting opportunity Buro Happold is hiring an HR Shared Services Officer with prior experience, offering an attractive salary and benefits package. The role will be based in our Mumbai office. As an HR Shared Services Officer at Buro Happold, youll collaborate with the regional HR Consultants and support employees across our India offices. Your responsibilities include managing HR processes, administration, and driving continuous improvement. We'd love to hear from you if you have experience in international shared services or HR operations! Ensure accurate, responsive, and well-coordinated processes to support the employee lifecycle, including handling all HR administration and coordination within your designated business area. As the initial point of contact, you will handle employee queries through the HR Shared Services mailbox, phone calls, or face-to-face interactions. Ensure timely handling of escalated issues and effective communication of resolutions. Compile data and create routine management information reports and documents, while also addressing ad-hoc report requests as needed. Assist with audit requests, ensuring timely handling and providing necessary information. Input data into the HR database to ensure 100% accuracy of employee records. Handle requests within the specified SLA and manage smaller-scale ad hoc projects, ensuring timely completion and meticulous attention to detail. Strive to minimize variations and workarounds; aim for consistent and global processes wherever possible. Proven HR Operations experience in an international shared services environment. Well-versed in Microsoft Office software (Outlook, Excel, Word, PowerPoint). Experience in administrating HR Operations support for the UK region - global experience is a bonus. Ability to manage a portfolio of activities in a fast-paced environment, adapting to shifting priorities. Good communicator, written and verbal. Professional attitude within a confidential environment. Proven ability to provide excellent service. Bring your knowledge and expertise to one of the world's most respected consultancies. Competitive salary and benefits package including Annual Discretionary Bonus, Comprehensive Health Insurance Scheme for both you and your family, Group Personal Accident Cover. Our 5-day workweek policy supports work-life balance, ensuring you have time to relax and recharge. A strong commitment to your continuous development. Whatever stage in your career, we have a learning and development program that will enable and empower you. Benefit from our Employee Referral Bonus, rewarding you for bringing talented candidates into our fold. A commitment to your wellbeing through a comprehensive Employee Assistance Programme (EAP) and wellness initiatives designed to support your mental and physical health. Back to Work Program for Women - Swam Siddha - We're committed to empowering women, facilitating seamless re-entry into the workforce through our dedicated program. Engage with our vibrant community through the Young Employees Forum, Diversity and Inclusion Forum, and BH Women's Network, fostering a supportive and diverse workplace culture. Make a difference in the world with our Share Our Skills (SOS) program, offering opportunities to support local communities and those in need globally. An International Culture that wherever your career takes you at Buro Happold, you won't be far from the exceptional. Join us to find out what you're really capable of. #LI-TG1 #LI Buro Happold values an individual's flexible approaches to working patterns as an important part of the way you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers. Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds, and experiences that shape us. Appreciating each other's differences is key; we want employees to feel they don't have to mask elements of their identity to thrive. We are working to change the lack of representation of marginalized groups in the built environment and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing differences allows us to develop the most innovative and elegant solutions. Please let us know if there are any adjustments we could make to the application process to make it easier and more comfortable for you. Contact recruitment@burohappold.com so we can work with you to support you throughout your application.,

You are an experienced Teamcenter PLM Developer with a strong background in development, administration, and complex data migration projects. Your expertise lies in Teamcenter customization, including ITK, BMIDE, RAC, and server-side components. You have hands-on experience in migrating data from legacy systems and CAD tools such as NX and SAP to Teamcenter. Your responsibilities will include developing and customizing Teamcenter solutions using ITK, BMIDE, and RAC. You will handle Teamcenter administration tasks like installation, configuration, user management, workflow setup, and troubleshooting. Additionally, you will lead or contribute to data migration projects from legacy systems to Teamcenter, NX to Teamcenter (TCIN integration), and SAP to Teamcenter (T4S/TCRA integration). You will be responsible for building and maintaining batch utilities and automation scripts for migration and deployment tasks. Your role will also involve server-side customization and managing deployments (hot/cold). You will analyze existing data models and implement modifications to align with business requirements. Collaboration with functional teams to define integration and customization needs will be a key aspect of your job. As a Teamcenter PLM Developer, you will provide L2/L3 support, addressing issue resolution, bug fixes, and enhancement requests. It is essential to document all development, migration, and administration procedures for future reference.,

Assists the property s Banquets/Catering Department in the propertys reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brand s service strategy and applicable brand initiatives in all aspects of the sales process. Position supports the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Assists the seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Assists the property s Banquets/Catering Department in the propertys reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brand s service strategy and applicable brand initiatives in all aspects of the sales process. Position supports the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Assists the seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Assists the property s Banquets/Catering Department in the propertys reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brand s service strategy and applicable brand initiatives in all aspects of the sales process. Position supports the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Assists the seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Assists the property s Banquets/Catering Department in the propertys reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brand s service strategy and applicable brand initiatives in all aspects of the sales process. Position supports the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Assists the seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Assists the property s Banquets/Catering Department in the propertys reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brand s service strategy and applicable brand initiatives in all aspects of the sales process. Position supports the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Assists the seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Assists the property s Banquets/Catering Department in the propertys reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brand s service strategy and applicable brand initiatives in all aspects of the sales process. Position supports the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Assists the seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Assists the property s Banquets/Catering Department in the propertys reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brand s service strategy and applicable brand initiatives in all aspects of the sales process. Position supports the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Assists the seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area. CORE WORK ACTIVITIES Understanding Markets & Maximizing Revenue Identifies new reservations sales business to achieve personal and property revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Monitors same day selling procedures to maximize room revenue and control property occupancy. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Conducting Daily Reservations Sales Activities Responds to incoming reservations sales opportunities for the property that are outside parameters of the . Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Uses sales resources and administrative/support staff effectively. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Assists with monitoring accuracy of reservation sales orders within tracking systems. Tracks no-show reservations and processes charges. Manages wait list and prioritizes order of wait list contacts to be made. Prepares work and maintenance orders. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards and property s brand standards. Provides excellent customer service consistent with the daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Sets a positive example for guest relations. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Handles guest complaints and disputes following the instant pacification procedures. Additional Responsibilities Utilizes intranet for resources and information. Creates contracts as required. Role: Reservation Manager Industry Type: Hotels & Restaurants Department: Food,Beverage & Hospitality Employment Type: Full Time, Permanent Role Category: Tourism Services Education UG: Diploma in Mechanical PG: Any Postgraduate