Activity Executive

1 - 2 years

1 - 5 Lacs

Posted:1 month ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  1. Activity Planning Organization:

    • Develop and implement a seasonal and weekly activity schedule tailored to different guest demographics (families, couples, groups, children, etc. ).
    • Design and organize a variety of leisure and entertainment activities such as pool games, wellness sessions, sports tournaments, and kids clubs.
    • Ensure all activities are in line with Fairmont brand and safety standards.
  2. Guest Engagement:

    • Greet and interact with guests to promote and encourage participation in scheduled activities.
    • Provide personalized recommendations based on guest preferences and interests.
    • Ensure guests feel welcome, entertained, and engaged throughout their stay.
  3. Team Management:

    • Schedule and train team members, ensuring they have the necessary knowledge and skills to run activities effectively.
    • Ensure all staff members adhere to safety protocols, resort policies, and customer service standards.
  4. Coordination Collaboration:

    • Work closely with the front desk, guest services, food and beverage, housekeeping, and other resort departments to coordinate activities and ensure guest expectations are met.
    • Liaise with external vendors or performers for specialized activities, and entertainment.
    • Collaborate with the marketing team to promote activities through different channels (social media, in-room brochures, etc. ).
  5. Inventory Management:

    • Monitor and maintain inventory of activity supplies (sports equipment, toys, costumes, etc. ), and ensure timely replenishment.
    • Track participation levels to assess the popularity and effectiveness of different activities.
  6. Continuous Improvement:

    • Solicit guest feedback on activities and use it to enhance future programming.
    • Handle guest complaints or issues regarding activities, ensuring quick and satisfactory resolution.
    • Stay updated on the latest trends in resort entertainment and recreational activities to keep the offering fresh and engaging.
  7. Safety Risk Management:

    • Ensure that all activities, especially outdoor or physical ones, are conducted in compliance with safety regulations.
    • Monitor the safety of guests during activities and handle emergencies appropriately.
    • Maintain a clean and safe environment in all activity areas.

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Fairmont Hotels Resorts logo
Fairmont Hotels Resorts

Hospitality

Paris

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