Job
Description
Job Description Senior Analyst, Customer Support Desk (APAC/EMEA) Qualification – Graduate Degree (preferably in Finance / Commerce) Experience – Min 3+ Years of experience accounts payable domain. Process Knowledge - Good working knowledge in Procure to pay process Soft Skills - Good communication skills in verbal and written communication is a must. Good Analytical Skills Superior customer focus and listening skills are pre-requisites for this position Purpose of Role: To manage operational deliverables and quality ticket handling for CSD (Customer Support Desk) with an objective to resolve escalations and provide guidance on end-to-end resolution for queries received through OSvC and over phone related to AP and TP. Align and contribute to overall team goals with regards to process and quality improvement initiatives. Key Strengths: Mustbe a self-starter and able to work independently. Should have high energy and be proactive in identifying issues, finding root cause, and implementing a solution. Should be a team player and work with different process managers to ensure that CSD is well informed about process changes and opportunities for improvement. The candidate needs to be proactive and willing to bring in new ideas to enhance process efficiency. Soft Skills - Excellent verbal and written communication skills, ability to listen and understand the needs of the customer are essential qualities for this position. Additionally, the candidate should be able to handle escalations and resolve conflicts in a professional and productive manner. Training skills - Should be able to stay current with process changes and provide training to the team members. Proficiency in Excel, Word, and Power point Responsibilities Assists in accounting functions which may include general ledger, accounts payable, fixed assets, and inter-company transactions. Maintain the general ledger to include the preparation of journal entries, analysis, reconciliation and reporting. Maintain and implement general accounting systems. Conduct account reconciliation periodically, ledger close activities, and provide accurate financial data to support management in decision making. Develop and prepare financial reports including profit and loss, income and balance sheet statements. Review and analyze inter-company transactions. Ensure all journal entries comply with internal and external audit specifications. Participate in the ongoing development and maintenance of internal procedures and processes. May participate in special projects. Qualifications Career Level - IC1 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less
