Account Manager

About Us

Mission:

Accountabilities

Role overview:

• We seek a results-driven Account Manager to own client relationships, ensure revenue retention, and drive account growth.
• The role is pivotal in fostering long-term partnerships, ensuring client satisfaction, and identifying opportunities to maximize value from existing accounts.
  

KPI Overview

• The employee's contribution towards the organization.
• Key responsibilities and the nature of the work.
  

Role Responsibilities

• Develop and execute account management strategies to drive revenue retention and expansion.
• Identify upsell and cross-sell opportunities within existing client portfolios through proactive engagement.
• Analyze client feedback, industry trends, and competitive activity to refine account strategies.
• Independently drive business growth within managed accounts rather than solely relying on inbound opportunities.
• Act as the primary point of contact for assigned clients, ensuring engagement and satisfaction.
• Build and maintain strong relationships with key stakeholders, including decision-makers and influencers.
• Provide strategic recommendations to clients, helping them derive maximum value from company solutions.
• Collaborate with cross-functional teams to ensure seamless service delivery and proactive resolution of client challenges.
• Maintain up-to-date records of client interactions, deal progress, and pipeline in CRM and internal tracking systems.
• Track key account management metrics and report progress against goals.
• Provide structured insights on client performance, renewal rates, and revenue trends to senior management.