Account Manager

Role and Responsibilities:

• Client Acquisition:

  Identify and target new business opportunities within assigned markets. Engage with prospective clients through cold calls, emails, and networking to drive sales growth.

• Account Management:

  Build and maintain strong, long-term relationships with existing clients. Act as the primary point of contact for assigned accounts, ensuring customer satisfaction and identifying opportunities for upselling and cross-selling Onextel's products and services.

• Negotiation & Closing:

  Lead contract negotiations, prepare proposals, and close deals. Ensure seamless transitions from sales to the implementation team, ensuring client expectations are set and met.

• Collaboration:

  Work closely with internal teams such as marketing, product, and customer success to deliver exceptional customer experiences. Provide feedback on market trends, client feedback, and competitive intelligence to help shape the company’s offerings.

• Reporting & Analysis:

  Maintain accurate records of all sales activities, customer interactions, and opportunities in CRM tools. Provide regular updates to leadership on sales performance, forecasts, and key metrics.

Qualifications:

• Experience:

  Minimum 2 to 5 years of experience in sales or account management in the CPaaS (Communications Platform as a Service) industry.

• Industry Knowledge:

  Familiarity with the messaging, communications, or digital marketing industry is preferred. Experience in selling CPaaS solutions, mobile messaging platforms, or omnichannel marketing solutions is a plus.

• Skills:

  Strong communication and interpersonal skills, with the ability to build relationships with senior decision-makers. Excellent negotiation, presentation, and closing skills.

• Technical Aptitude:

  A solid understanding of digital communication technologies and platforms (SMS, email marketing, APIs, mobile applications) is preferred.

• Customer Focused:

  Ability to manage and prioritize multiple client relationships and understand their unique business needs.

• Results-Oriented:

  Proven track record of meeting or exceeding sales targets and KPIs. Ability to work independently and as part of a team in a fast-paced, target-driven environment.

• Education:

  Bachelor’s degree in Business, Marketing, or a related field. MBA or relevant certifications are a plus