Account Manager

This role is part of Ekas Market Research, an Australian based fieldwork agency and a wholly owned subsidiary of M3 Inc. Ekas is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in Australia and New Zealand. Servicing the Market Research Industry since 1971, Ekas is Australia’s largest and most experienced fieldwork and data analysis agency.

With our office in Sydney, we are in the heart of Australian Market Research. Our building is known to many Sydneysiders who come visit our onsite purpose-built research rooms and sensory testing facilities. All telephone recruiting and interviewing is also done onsite.

About M3:

Account Manager

Account Manager

Duties Include:

• Owning bidding process for projects including full understanding of project costs and feasibility
• Achieving targets for revenue, profitability and sale growth by developing strong relationships with your assigned clients and seeking out new sales opportunities
• Supporting the maintenance of existing business by managing contracts and up-sell/cross-sell opportunities
• Actively networking within existing client contacts for any new business/prospects
• Organising client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
• Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution.
• Providing superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomes
• Diplomatically responding to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and/or knows when to elevate issues for resolution.
• Managing bid requests, and ensuring proper and timely delivery; has full understanding of project costs and feasibility
• Following up on bids, keeping a record of the outcome and if needed discuss change of strategy with your direct manager
• Collaborating with partners and vendors to ensure seamless project execution
• Acting as the liaison between Sales and Project Managers on all projects
  

Qualifications

• Bachelors degree to equivalent work experience required
• 1-2 years of professional market research experience
• Experience in healthcare market research is a plus
• Exceptional ability to multi-task and prioritize requests
• Strong relationship building and customer service skills
• Must have excellent verbal and written communication skills
• Solid time management skills
• Be able to problem solve and seek answers and resolutions to daily issues
• Strong self-discipline and organizational habits
• Excellent presentation skills
  

Additional Information

• Shift hours may include early morning IST hours