Company Description About m360 Research: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making. About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. Job Description Business Unit Mission: The Procurement Coordinator is responsible for securing (onboarding and setting up) external fieldwork suppliers for quantitative and qualitative projects. They will assist the Fieldwork Coordinators and Project Managers in ensuring the projects are delivered in accordance with the specifications, budget, and timelines given by our clients. This position is ideal for a candidate who is a strong multi-tasker, enjoys building partnerships with vendors, is budget conscious and enjoys a fast-paced environment. Essential Duties And Responsibilities: Including, but not limited to the following: Candidate will work closely with Project Management, Procurement, and Fieldwork teams to meet project needs for various methodologies and markets. Gather feedback, costs, and feasibility from external fieldwork suppliers after internal project kick-off is completed. Responsible for reviewing projects before setting up external fieldwork suppliers, to ensure that all internal fieldwork strategies have been explored, and budget permits additional project costs. Commission and set up external fieldwork suppliers on projects when requested by the fieldwork coordinator or project manager. Candidate is responsible for recording the suppliers’ costs at commissioning and closing stage in M3 cost tracking system. Set up external fieldwork suppliers in a timely manner to ensure that the projects are completed within timelines stipulated by the client and introduce them to the Fieldwork Coordinator or Project Manager. Work with the internal teams on backup plans when external suppliers are not able to reach their target for a project. Review and rate external fieldwork suppliers’ performances at the end of fieldwork. Communicate effectively with external suppliers and internal teams, including escalation control and feedback. Ensure final updates are sent to external suppliers and costs approved before allowing them to issue an invoice. Negotiate cost adjustments as needed based on performance or changes in field. Pro-actively look for alternative suppliers (sourcing) to expand M3 Global Research supplier network and present to procurement leadership team for review and vetting. Monitor costs and performance of external suppliers over time to develop priority based on cost efficiency and feasibility. Monitor and adhere to ISO requirements for supplier compliance. Assist with compliance documentation and audits as needed. Update partner information, changes, or paperwork in internal partner tracking system. Essential Job Functions: Including, but not limited to the following: Maintain regular and punctual attendance Work cooperatively with others Comply with all company policies and procedures. Profile Summary / Business Unit Mission : Candidate will be required to work in US shift timings, and coordinate with Fieldwork and Project managers, as well as external vendors. Competencies : Clear Communication – Oral and Written Takes Initiative Self-Driven Accountable Solutions Oriented Problem solving Competency with Numbers Knowledge, Skill, Ability : Proficient at Excel Ability to multi-task Can work within budgets and different currencies Be able to work as part of a team and show flexibility in the tasks they are asked to perform Independently motivated and inspired by working in a dynamic environment Comfortable with change, ability to derive opportunity from uncertainty Analytical and strategic thinker Ensure accuracy and display excellent attention to detail Responsive and able to work well under pressure and in a fast-paced environment Solution Orientated Ability to foster partnerships with our vendors Organizational skills as the role involves working on a variety of projects and deadlines to generate effective results Enjoy working with and comfortable with large amounts of data Qualifications Bachelor's Degree Additional Information Minimum Experience Candidate will preferably have experience with customer support or market research projects Knowledge, Skill, Ability: Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules Strong Microsoft Office skills Ability to learn new technologies and systems

Company Description About m360 Research: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making. About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. Job Description BROAD RESPONSIBILITIES: Experiences: 4-5 Years - The incumbent will be responsible for timely project delivery with high quality interaction with the client over telephone / email. Drive and achieve internal targets. Requirement minimum hands on experience working in a Market Research using Quantum. Graduate / Post graduate with experience with excellent communication skills. Good knowledge of MS Office and Data processing tools like Quantum, SPSS, Quanvert. Attention to detail should have good analytical skills. Should be able to handle multiple projects simultaneously. Able to prioritize work according to pre-set timelines. Ability to work on Tabulations, Data Edits, Data Validation and other Data Processing activities. Reporting Structure Will be reporting to the Team Leader Communication should be good and willing to work in shifts. “As part of job responsibilities, you are required to comply with ISO 20252:2019 and ISO 27001 standards”. Other Requirements Knowledge, Skill, Ability: Experience with SPSS Ability to learn quickly Ability to communicate effectively Willing to work in US EST Shift (6pm - 3am) Qualifications Computer Science Graduate

Company Description About m360 Research: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making. About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. Job Description BROAD RESPONSIBILITIES: Experiences: 4-5 Years - The incumbent will be responsible for timely project delivery with high quality interaction with the client over telephone / email. Drive and achieve internal targets. Requirement minimum hands on experience working in a Market Research using Quantum. Graduate / Post graduate with experience with excellent communication skills. Good knowledge of MS Office and Data processing tools like Quantum, SPSS, Quanvert. Attention to detail should have good analytical skills. Should be able to handle multiple projects simultaneously. Able to prioritize work according to pre-set timelines. Ability to work on Tabulations, Data Edits, Data Validation and other Data Processing activities. Reporting Structure Will be reporting to the Team Leader Communication should be good and willing to work in shifts. “As part of job responsibilities, you are required to comply with ISO 20252:2019 and ISO 27001 standards”. Other Requirements Knowledge, Skill, Ability: Experience with SPSS Ability to learn quickly Ability to communicate effectively Willing to work in US EST Shift (6pm - 3am) Qualifications Computer Science Graduate

Company Description About m360 Research: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making. About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. Job Description Client focus Strives to exceed the client’s satisfaction when working on deliverables/interacting with the clients: Work directly with the clients, especially on high complexity deliverables Meet timelines Satisfactorily answers any data questions posed by client/internal teams Coding Ensure high quality of project data deliverables in alignment with client’s needs Coding open responses, developing codebooks and prep of output files Performing quality checks at various levels of projects to maintain standard of quality with accuracy. Delivery of error free high-quality delivery meeting project timelines. Record timesheet, client feedback, logs and various KPI data for analysis Timely coding the interim data and keeping the open responses up to date as fielding progresses Workload management Optimum level of utilization Utilization as set goals Actively manage assigned projects Efficiency Contribute To Improve Team Efficiency Work on assigned tasks Contribute new ideas to process improvements Qualifications Relevant Education Additional Information Minimum Experience Candidate will preferably have experience with customer support or market research projects Knowledge, Skill, Ability Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules Strong Microsoft Office skills Ability to learn new technologies and systems

Company Description About m360 Research: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making. About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. Job Description OVERVIEW OF THE JOB : Candidate should have very good knowledge and working experience on MS Word, MS Excel and MS PowerPoint. He/ She should have a good communication skill. Should be a good team player and flexible to work in different shifts based on our project requirements. Essential Duties And Responsibilities Including, but not limited to the following: Very good knowledge and experience in working in MS PowerPoint and MS Excel Should have a good oral and written communication skill Flexible in time Pre-requisites For The Role Including, but not limited to the following: Charting experience in PowerPoint Healthcare industry knowledge will be added advantage Communication skill Other Requirements Market research background Qualifications Education and Training Required: Graduate and should be very good with MS Office tools Additional Information Competitive salary Fixed CTC + variable (annual pay) Medical insurance (with the option to add family members) COVID insurance Accidental insurance Telephonic reimbursement and LTA (level 1-4)

Company Description About m360 Research: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making. About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. Job Description Client focus Strives to exceed the client’s satisfaction when working on deliverables/interacting with the clients: Work directly with the clients, especially on high complexity deliverables Meet timelines Satisfactorily answers any data questions posed by client/internal teams Coding Ensure high quality of project data deliverables in alignment with client’s needs Coding open responses, developing codebooks and prep of output files Performing quality checks at various levels of projects to maintain standard of quality with accuracy. Delivery of error free high-quality delivery meeting project timelines. Record timesheet, client feedback, logs and various KPI data for analysis Timely coding the interim data and keeping the open responses up to date as fielding progresses Workload management Optimum level of utilization Utilization as set goals Actively manage assigned projects Efficiency Contribute To Improve Team Efficiency Work on assigned tasks Contribute new ideas to process improvements Qualifications Relevant Education Additional Information Minimum Experience Candidate will preferably have experience with customer support or market research projects Knowledge, Skill, Ability Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules Strong Microsoft Office skills Ability to learn new technologies and systems

Company Description About m360 Research: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making. About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. Job Description Seeking candidates who are ready to work in the US EST shift and at our office in Bangalore. Job Purpose The Customer Support Associate, (e-Mail and Phone support) is a highly motivated, personable, and detail-oriented professional that focuses on the retention and satisfaction of the M3 Global Research panel. The Support Strategist provides high quality customer service to panel members and other research participants by answering questions and resolving inquiries regarding registration, accounts, study participation, compensation, and more. As Customer Support Associate will work closely with the Support team and Engineering team to oversee tech related needs and ensure liaise, track implementation. Essential Duties And Responsibilities Including, but not limited to the following: Provide high-quality professional support to M3 Global Research members via telephone and email/support ticket communications Master and work across multiple systems to investigate, troubleshoot and handle inquiries and complaints and providing appropriate solutions and alternatives Effectively work with our US and EU Operations/Project Management team members to resolve project specific issues and acting on behalf of the user while balancing user advocacy and company profitability Handle all inquiries according to company policy and expectations in regard to outcomes, time to resolution, and communication standards Build and maintain strong relationships with the panel members through timely and professional communication, quality problem solving and critical thinking Provide input and assist with updating communication procedures, guidelines, and enhancements to system and processes Act as knowledge keeper of PM / Project lifecycle expertise for the Support Team. Ensure a “PM’s eye” involving processes and QA within Support for more beneficial interactions and timelier intervention. Regularly communicate escalations and considerations to Support Leadership and Team. Act as lead in GAP analysis tracking on Project-side delays and PM/Client responsiveness. Regularly aid the Support Team in identifying and tracking common communication breakdowns, bottlenecks, and problem areas (Project side) causing strain in the global respondent experience. Oversee escalation processes, communication recommendations (including standardization) and tracking needs. Outcomes Keep queries response time and quality under given KPIs Requirements Include Pre-Requisites for The Role: 2+ years of direct customer service experience required, preferably in a professional/office environment. Market research experience preferred Ability to defuse tense situations while remaining calm and positive Excellent interpersonal communication skills, both verbal and written. Must maintain a professional demeanor in all communications, internal and external Self-motivated to work independently as well as to accept and follow direction on given assignments; able to prioritize tasks throughout the workday and takes ownership of tasks and duties assigned Exceptional time management, organizational skills, attention to detail and ability to multitask in a changing, fast paced, high volume environment. Well-developed analytical and problem-solving skills; presents complete information in a clear way and provides potential solutions when requesting internal assistance. Strong sense of professionalism and ability to work in a team environment to successfully meet individual and department goals. Fluent in English Independently motivated and inspired by working in a dynamic environment Comfortable with change, ability to derive opportunity from uncertainty Qualifications Bachelor’s degree Additional Information Minimum Experience Candidate will preferably have experience with customer support or market research projects Knowledge, Skill, Ability Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules Strong Microsoft Office skills Interest / natural curiosity or previous experience /exposure within customer support space Ability to learn new technologies and systems Familiar with customer service platforms, preferably Zendesk

Company Description About m360 Research: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making. About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. Job Description OVERVIEW OF THE JOB : Candidate should have very good knowledge and working experience on MS Word, MS Excel and MS PowerPoint. He/ She should have a good communication skill. Should be a good team player and flexible to work in different shifts based on our project requirements. Essential Duties And Responsibilities Including, but not limited to the following: Very good knowledge and experience in working in MS PowerPoint and MS Excel Should have a good oral and written communication skill Flexible in time Pre-requisites For The Role Including, but not limited to the following: Charting experience in PowerPoint Healthcare industry knowledge will be added advantage Communication skill Other Requirements Market research background Qualifications Education and Training Required: Graduate and should be very good with MS Office tools Additional Information Competitive salary Fixed CTC + variable (annual pay) Medical insurance (with the option to add family members) COVID insurance Accidental insurance Telephonic reimbursement and LTA (level 1-4)

Company Description About m360 Research: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making. About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. Job Description BROAD RESPONSIBILITIES: Experiences: 5-7 Years - The incumbent will be responsible for timely project delivery with high quality interaction with the client over telephone / email. Drive and achieve internal targets. Requirement minimum hands-on experience working in a Market Research using Quantum. Graduate / Post graduate with experience with excellent communication skills. Good knowledge of MS Office and Data processing tools like Quantum, SPSS, Quanvert. Attention to detail should have good analytical skills. Should be able to handle multiple projects simultaneously. Able to prioritize work according to pre-set timelines. Ability to work on Tabulations, Data Edits, Data Validation and other Data Processing activities. Reporting Structure Will be reporting to the Team Leader Communication should be good and willing to work in shifts. Qualifications Degree Additional Information OTHER REQUIREMENTS Work timing: Rotational Shift (US EST and UK hours)