Account Manager

About JumpCloud®

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

About the Role

We are seeking an Account Manager based in India to oversee a $3M+ Book of Business composed of North American (NA) customers. In this role, you will:

Collaborate

Drive adoption

Cover 5:30pm–2:30am

If you have a strong background in SaaS sales, a proven ability to exceed targets, and thrive in a fast-paced environment, we’d love to hear from you!

Key Responsibilities:

• Key Responsibilities Include:

• Account Management & Growth

• Own a

  $3M+ BoB

  for NA-based customers, focusing on renewals, expansions, and upsells.
• Leverage data-driven insights to identify growth opportunities within your portfolio.
• Consistently meet or exceed Net ARR and related revenue targets.

• KPI Ownership & Strategic Planning

• Primary KPIs:

  Net ARR, renewals, expansion revenue

  , and adoption metrics.
• Develop targeted account strategies to drive product usage and uncover upsell opportunities.
• Accurately forecast your pipeline and maintain consistent reporting on key metrics.

Cross-Functional Collaboration

• Partner with CSM teams to ensure customer success, driving deeper adoption of JumpCloud’s solutions.
• Collaborate with Marketing to craft campaigns that enhance awareness and spur product usage.
• Coordinate with New Business teams to streamline the onboarding of new customers, ensuring a smooth transition into your portfolio.

Escalation Management

• Serve as the main point of contact for escalations in your accounts, addressing challenges proactively to maintain customer trust.
• Work closely with Product and Support teams to resolve critical issues, providing timely updates to all stakeholders.

Reporting & Stakeholder Engagement

• Provide regular updates on performance, pipeline health, and growth initiatives to the Head of International Account Managers.
• Communicate effectively with both internal teams and external customers to maintain transparency and alignment.

Requirements:

• 4+ years

  of experience in

  SaaS sales

  or account management, ideally serving North American markets.
• Proven track record of

  driving renewals and expansions

  in a high-growth environment.
• Willingness and ability to

  work 5:30pm–2:30am IST

  to align with NA business hours.
• Excellent communication, negotiation, and presentation skills, with the ability to influence stakeholders at all levels.

• Data-driven mindset

  with experience in CRM tools, pipeline analytics, and forecasting.

Preferred Qualifications

• Bachelor’s degree in Business, Computer Science, or a related field; MBA is a plus.
• Familiarity with advanced sales methodologies (e.g., Challenger, MEDDIC, SPIN).
• Experience in a hyper-growth SaaS environment managing complex portfolios.

Why Join JumpCloud?

• High-Impact Role:

  Directly influence renewal rates, expansion revenue, and overall customer success for a key set of accounts.

• Global Collaboration:

  Work with diverse, passionate teams dedicated to innovation and delivering customer value.

• Career Growth:

  Enjoy a dynamic, fast-paced SaaS setting that values continuous learning, autonomy, and excellence.

• Flexible Environment:

  Benefit from a hybrid work model with the resources and support you need to succeed.