Account Manager / Client Relationship Manager

About Comma Brand Solutions

Brand Strategists

The Role: Account Manager / Client Relationship Manager

Account Manager/Client Relationship Manager

What You Will Do

Strategic Leadership & Growth

• Own the Client P&L:

  Manage a portfolio of key accounts, focusing on maximizing retention, identifying high-value

  upsell/cross-sell

  opportunities (strategy, digitalization, comms), and consistently achieving revenue targets.

• Be a Strategic Consultant:

  Translate complex client business goals into clear, actionable

  Statement of Work (SOW)

  proposals and briefs for our internal teams.

Client & Conflict Resolution

• Navigate High-Stakes Conflicts:

  Expertly handle sensitive client feedback, project roadblocks, and internal conflicts. Maintain composure and use

  analytical reasoning

  to de-escalate situations and drive mutually beneficial outcomes.

• Champion Client Success:

  Ensure a seamless client journey from onboarding to delivery, constantly gathering feedback and translating it into continuous improvement for the agency’s processes.

• Negotiate & Protect Scope:

  Defend project scope and profitability through professional, firm, and relationship-focused negotiation, ensuring all work is properly scoped and billed.

Internal Collaboration

• Act as the quarterback for

  cross-functional teams

  (Creative, Tech, Strategy), ensuring efficient workflow and timely delivery of projects.
• Provide clear, concise, and structured direction to project teams, protecting them from unnecessary scope creep and managing client expectations proactively.

What We’re Looking For (Required Skills)

• Proven Experience:

  2-3 years in a client-facing

  Account Management

  or

  Client Relations

  role, preferably within a branding, digital, or advertising agency.

  Sports Marketing knowledge is a plus.

• Conflict & Stakeholder Management:

  Exceptional soft skills in negotiation, conflict resolution, and the ability to influence C-level stakeholders.

• Data Proficiency:

  Comfort with tools, reports, data analysis, and using metrics to substantiate creative or strategic recommendations.

• Educational Background:

  Bachelor’s degree in Business, Marketing, or a related field.

Why Join Comma?

You will be part of a forward-thinking brand that values strategic depth and creative excellence. If you are passionate about building lasting client partnerships and are driven by the challenge of solving complex business cases, this is your opportunity to lead growth at a dynamic agency.

CTC offered: up to 6 LPA