Account Manager / Client Relationship Manager

Job Description

Job Title: Account Manager Location: Noida Sector 62 Shift Timings: 09 AM – 06 PM Job Type: Full-Time Job Summary: We are seeking a dedicated and personable Account Manager to serve as the primary liaison between our company and our valued clients. The ideal candidate will be responsible for maintaining and expanding relationships with assigned clients, ensuring their needs are met with excellence, and identifying opportunities for growth. This role requires a proactive individual with strong communication skills and a deep understanding of customer relationship management. Key Responsibilities: Client Relationship Management: Develop and maintain strong, long-term relationships with clients, acting as the main point of contact to address their needs and concerns promptly. Account Oversight: Oversee a portfolio of assigned clients, ensuring the successful delivery of our solutions according to their objectives and expectations. Business Development: Identify opportunities to grow business with existing clients by proposing new products/services and exploring upselling or cross-selling possibilities. Collaboration: Work closely with internal teams, including Sales, Product Development, and Customer Service, to ensure a cohesive approach to client management and satisfaction. Reporting: Prepare regular reports on account status, including insights on client feedback, performance metrics, and areas for improvement. Problem Resolution: Address and resolve client issues and complaints efficiently, ensuring a high level of client satisfaction Show more Show less