Account Management Associate

About Us:

We are Kraftshala. We are an online skilling institution committed to playing the long game of building a transformative educational experience for the masses. We call this ‘Scaling with Soul’.

Scaling with Soul, to us, means we always prioritise student outcomes– specifically our Placement Rate (percentage of students placed)- over other metrics, such as number of enrolments or company valuation in the coming year.

This is, of course, easier said than done. There are painful choices to be made at every stage, from admissions to training to placements, that wouldn’t have been needed were we willing to give up on either of high quality or scale.

But in the long run, we believe that our obsession over these student outcomes will earn Kraftshala the trust of Indian students, their families, recruiters and the broader ecosystem.

That’s why we make each of our Placement Reports public, capturing how many students are placed in each batch, in what companies, at what salaries etc.

We don’t need to. None of our competitors do (though we’d be happy to be proven wrong and have more educators join us!). Simply put, we have tasted the benefits of an education model grounded in high quality paired with the transparency of student outcomes and now cannot imagine doing it any other way.

We are not the largest in terms of enrollments. Nowhere close, actually. Not yet.

However, we are proud to be one of the largest, if not the largest already, in terms of actual, verifiable placements.

And in terms of Placement Rate, the metric that matters most to us, we are the absolute best in edtech. In the last 4 years, we have placed more than 2000+ students with a Placement Rate of 94% (and improving).

This is our long game- to Scale with Soul. We invite you to join us for the play.

Funding:

Kraftshala is backed by a number of eminent investors, including:

• Phanindra Sama and Sudhakar Pasupunuri, co-founders at Redbus and early investors in unicorns like Unacademy
• Amit Kumar Agarwal, Saurabh Garg and Akhil Gupta, co-founders at Nobroker.com (the world’s largest NoBrokerage Property Site and India’s first realty startup unicorn)
• Sujayathi Ali, Co-founder at ShopUp and Voonik
• Doreswamy Nandkishore (Former Fortune 100 CEO, Head of Asia, Oceania, Africa for Nestlé S.A. and Professor, ISB)
• Pallav Jain and Sarfaraz Khimani (co-CEOs of Performics, India's largest SEO/ performance marketing agencies)

What do we value (the Kraftshala Kode):

Kraftshala is on a mission to become the largest career launchpad in the world.

Scale with Soul

Joining Kraftshala now means becoming part of a story still in its early chapters- one you’ll help shape with your ideas, actions, and leadership. Here are things we care for:

1. We seek a

   value-adding mindset

   in prospective team mates. Folks who demonstrate a capacity to understand their users' needs and are willing to go the extra mile to deliver on that, fit right in.
2. We value

   problem solving

   skills. We look at problems objectively, work backwards from the user, solve for root causes and optimize for their long-term good instead of our short-term gain. We don’t let processes or hierarchies get in the way of adding value.
3. We believe

   speed

   matters enormously in business. We value people who move with urgency, have a bias for action and are willing to take calculated risks in the face of uncertainty.
4. We look for people with high

   learning agility

   , those truth seekers who pursue the best data, ideas, and solutions with rigour and open mindedness, and are constantly working to become better today than yesterday.
5. We admire people with

   ambition & courage

   to take on large goals. We are seeking to build a team of self-starters who demonstrate high ownership.
6. We aim for

   consistency and reliability

   and expect the same from others. Predictability just makes everyone’s life a lot smoother.
7. We believe people who demonstrate

   candour with care

   are the most effective: real, open and direct in communication, while still being highly empathetic.
8. We have learnt that Scaling with Soul requires

   frugality

   . Resource constraints help sharpen focus and breed inventiveness.
9. We are

   practical optimists

   . Our team strongly believes in a better future and takes joy and pride in the fact that we are playing our part to make that future a reality.

Role Description:

One of the biggest reasons students choose Kraftshala is our strong placement outcomes, and one of the biggest reasons companies continue to hire from Kraftshala is our track record of seamless execution, strong candidate quality, and consistent recruiter experience - and that’s exactly why the Recruiter Partnerships (Account Management) team is such a critical part of the organization.

As an Associate - Account Management, you’ll be part of the team that anchors our recruiter relationships, ensuring every hiring partner experiences smooth, responsive, and high-quality processes. You’ll manage multiple accounts end-to-end - from setting up placement drives, coordinating with internal teams, solving real-time challenges, to building trust and driving repeat engagement with our recruiters.

While this role does involve coordination with students, your primary lens will be recruiter-first: working to make sure every hiring experience is as delightful, efficient, and outcome-oriented as possible.

Primary Responsibilities will include:

What success in this role would look like:

• Month 1:

  Understand all current placement processes, tools, and workflows. Assist in 23 drives and begin managing recruiter and student interactions.

• Month 2:

  Run 3-4 recruiter accounts independently with 90%+ student participation and <24hr query response time. Identify 3-5 process gaps.

• Month 3+:

  Implement at least 2 process improvements. Maintain Recruiter and Student NPS. Drive at least one automation initiative.

Must-Have Skills:

• 1-3 years of prior experience in process management, relationship building, operations, or similar customer-facing roles (We’re not fussed about the exact years of experience, as that’s just a proxy for your skill level.)
• Prior experience managing career services, placements, or corporate relations in an education institution would be a big plus

Top Grading:

We’re looking for someone who doesn't wait around for instructions to get started. Our A-Players are those who take initiative - they build relationships with all stakeholders, spot gaps early, and design solutions proactively. They are the ones who take full ownership of the student and recruiter experience, staying a few steps ahead of any possible issues.

A B-Player, on the other hand, might wait for work to be assigned or limit themselves to what's been explicitly stated. They may execute tasks well, but aren't thinking beyond what's in front of them - which doesn't quite cut it in a high-ownership, high-trust team like ours.

Recruitment Process:

As a small team, it’s imperative that we get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation with us will last about 30-60 minutes. Typically the whole process takes between 10 - 15 business days depending on your and our schedules, and will be a mix of online and in-person interactions.

1. Technical Exercise:

   This will be a task that assesses you on some of the core skills you’ll need to succeed in this role.

2. Setting Expectations:

   This will be a call to understand your profile briefly and share the details of the selection process.

3. Conversation 1:

   This will be a detailed assessment review conversation with our current Partnerships team to go over your submission for the technical exercise

4. Conversation 2:

   This will be a call with our Student Success Lead wherein you can expect to be evaluated on the competencies needed for the job (mentioned above).

5. Conversation 3:

   This will be a conversation with one of our founders to ensure that there is a fit with the Kraftshala Kode.

6. Extending an offer:

   If all goes well, we will extend an offer that will mention the relevant details.

Location

Delhi