Account Management Associate

Account Management Associate

The short version:

Who we’re looking for:

What this role is about:

Why you should apply:

About us:

We’re backed by a number of eminent investors including ex-unicorn startup founders and CXOs of global giants like RedBus, NoBroker, Nestlé, and Performics. 

The detailed version:

One of the biggest reasons students choose Kraftshala is our strong placement outcomes, and one of the biggest reasons companies continue to hire from Kraftshala is our track record of seamless execution, strong candidate quality, and consistent recruiter experience - and that’s exactly why the Recruiter Partnerships (Account Management) team is such a critical part of the organization.

Primary Responsibilities will include:

Placement Operations

• Managing end-to-end placement drives for assigned recruiter accounts, ensuring timelines and quality standards are consistently met
• Planning and executing placement logistics - interview schedules, assessments, candidate lists - in close coordination with hiring teams and internal stakeholders
• Serving as the primary point of contact for recruiters during the placement cycle, ensuring proactive communication and prompt resolution of queries
• Collaborating with student-facing and operations teams to ensure students are well-prepared and responsive throughout the process
• Tracking and analyzing performance data (e.g. interview conversion rates, recruiter feedback) to identify trends and improvement areas
• Identifying opportunities to grow and retain recruiter relationships through consistent delivery and trust-building

Process Optimization

• Every delayed email, broken link, or missed follow-up can erode trust - and in placements, trust is everything. That’s why we’re constantly refining the way we operate, and hence, you’d be: 
• Utilizing an array of tools, softwares, and platforms to automate processes in order to minimize human intervention and ensuring a flawless and effortless delivery of our placement cycles.
• Facilitating seamless collaboration with the product team to introduce innovative platform features and enhance operational efficiency.

Monthly Outcomes:

• Month 1: Understand all current placement processes, tools, and workflows. Assist in 2-3 drives and begin managing recruiter and student interactions.
• Month 2: Run 3-4 recruiter accounts independently with 90%+ student participation and <24hr query response time. Identify 3-5 process gaps.
• Month 3+: Implement at least 2 process improvements. Maintain Recruiter and Student NPS. Drive at least one automation initiative.

A question we’d like to address upfront is what the career trajectory looks like for someone in this role.

At Kraftshala, operations are central to how we serve our stakeholders. You'll start by learning the craft of partnerships and account management through hands-on placement execution. Over time, two broad paths could open up:

• If your strengths lie in scaling processes, systems thinking, and managing cross-functional execution, you could lead placement operations — shaping how we deliver outcomes to recruiters and students at scale.
• If you love building and growing relationships, you could transition into owning large recruiter portfolios and driving new partnerships, repeat engagement, and even leading B2B initiatives.

These are starting thoughts, of course, and any decision on a role is always a function of what a person wants matched with what the organization can offer at that time. The great advantage of a company that’s growing well (like Kraftshala) is that new opportunities open up frequently, and our preference would always be to try to fill up newly created roles with candidates from within the organization. 

Must-Have Skills:

• 1-3 years of prior experience in process management, relationship building, operations, or similar customer-facing roles (We’re not fussed about the exact years of experience, as that’s just a proxy for your skill level.) 
• Prior experience managing career services, placements, or corporate relations in an education institution would be a big plus

Top Grading:

We’re looking for someone who doesn't wait around for instructions to get started. Our A-Players are those who take initiative - they build relationships with all stakeholders, spot gaps early, and design solutions proactively. They are the ones who take full ownership of the student and recruiter experience, staying a few steps ahead of any possible issues.

A B-Player, on the other hand, might wait for work to be assigned or limit themselves to what's been explicitly stated. They may execute tasks well, but aren't thinking beyond what's in front of them - which doesn't quite cut it in a high-ownership, high-trust team like ours.

Recruitment Process:

As a small team, we must get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation with us will last about 30-60 minutes, and will be a mix of online and in-person interactions. 

1. Conversation 1:

   This will be a virtual call with the HR team to understand your profile briefly and share the details of the selection process to set expectations about what you’re signing up for

2. Technical Exercise:

   This is a specific assessment designed to evaluate your fit for this role  

3. Conversation 2:

   This will be a detailed assessment review conversation with the Operations team to go over your submission for the technical exercise.

4. Conversation 3:

   This will be a conversation where you can expect to be further evaluated on the competencies needed for the job (mentioned above).

5. Conversation 4:

   A conversation with our CEO to ensure that there is a fit with the Kraftshala Kode (read below about it). 

6. Extending an offer:

   If all goes well, we will extend an offer that will mention the relevant details.

Location

Delhi

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