Academic Operations

Job Title: Academic Operations Associate Location: Delhi,Mukerjeenagar Department: Academic Operations Reports to: Centre Head / Regional Operations Lead Role Summary: The Academic Operations role at Unacademy is responsible for ensuring seamless execution of academic plans, maintaining schedules, coordinating with educators, managing student-related queries, and supporting the backend operations of offline and online classes. Key Responsibilities: • Academic Calendar Execution: Coordinate with educators and planning teams to implement academic calendars, timetables, and class schedules efficiently. • Educator Coordination: Facilitate onboarding, scheduling, and performance tracking of educators; ensure attendance and punctuality for classes. • Student Experience Management: Serve as the point of contact for student queries related to classes, schedules, assignments, and assessments; ensure a smooth academic journey. • Classroom & Centre Management (Offline Centres): Oversee the functioning of classrooms, including logistics like AV equipment, seating, attendance systems, and learning materials. • Monitoring & Reporting: Track academic delivery metrics (attendance, performance, feedback); prepare and present daily/weekly reports to internal stakeholders. • Assessment & Exam Coordination: Manage the execution of tests, evaluations, and results processing with the academic team. • Stakeholder Communication: Act as a communication bridge between students, parents, educators, and the central academic team. • Process Improvement: Identify bottlenecks in academic operations and suggest improvements to optimize learning outcomes and operational efficiency. Qualifications & Skills: • Bachelor’s degree required (Education/Management background preferred). • 1–3 years of experience in operations, preferably in an EdTech or educational setup. • Strong organizational and multitasking skills. • Excellent communication and interpersonal skills. • Proficient in Google Sheets, Excel, and basic data handling. • Ability to work under pressure and meet tight deadlines. Preferred Attributes: • Passion for education and learner success. • Prior experience in academic delivery or working with educators. • Tech-savvy and quick learner of internal tools and CRMs. Show more Show less