Workday Functional Analyst

Job Description

Job Summary: The Workday Business System Analyst within HR Applications will be responsible for providing technical support and troubleshooting for the Workday HR application. This role requires a deep understanding of Workday modules and the ability to assist end-users with their queries and issues. You will work closely with cross-functional teams including Finance, IT, Operations, and Compliance to support data accuracy. Experience with Workday is required. Essential Responsibilities: Assist end-users with troubleshooting and resolving system issues. Provide troubleshooting support for functional and technical production issues, including coordinating with Workday using their case management system. Collaborate with functional and technical stakeholders to optimize business processes (particularly workflow/security). Collaborate with internal teams to understand data sources and business processes. Developing a strong understanding of how data flows between Workday, Dayforce, and other platforms is essential. Provide level 2 support, handling escalated triage, configuration issues and data remediation Manage Workday functional ticketing queue to ensure tickets are addressed in a timely manner with excellent customer service attitude. Support regression testing and introduction of required changes as new Workday releases are introduced. Ensure compliance with internal policies, regulatory requirements, and data governance standards. Support and test new product releases to identify any impact to existing processes. Demonstrate strategic thinking by identifying areas for improvement and/or offer suggestions to drive efficiency and accuracy Product Knowledge – keeps abreast of any key changes in HR Applications including technology and processes. Take training, as necessary . Organizational Responsibilities: Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s). Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s). Knowledge, Skills, Abilities: Requires at least 2+ years of Workday Functional experience. Proficiency in Excel. Strong communication skills with the ability to communicate with parties from various levels and backgrounds. Ability to work independently with strong critical thinking and problem-solving skills. College degree in Management Information Systems, HR or related field, and/or equivalent experience is highly preferred. Show more Show less