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IntouchCX
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WFM Manager - International - IEX

WFM Manager - International - IEX

IntouchCX

8 - 12 years

7 - 16 Lacs

hyderabad

Posted:2 days ago| Platform:

Apply

Skills Required

iex resource planning workforce management capacity planning scheduling forecasting rta wfm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Candidate with IEX Tools experience into End-to-End WFM Roles and responsibilities.

Key Responsibilities:

Lead and support the Workforce team to meet program goals
Work with Operations to align staffing and objectives
Build and maintain relationships with external partners
Analyze partner metrics and staffing regularly
Recommend improvements for better efficiency
Motivate and retain Workforce team members
Participate in Sales meetings and provide needed information
Stay updated on industry tools and trends

Qualifications:

Degree in Computer Science, Marketing, Communications, Business, or related field
Experience with Aspect software is a plus
Strong problem-solving, analytical, and decision-making skills
Excellent communication and interpersonal skills
Good organizational skills and ability to follow through
Comfortable working in a fast-paced and changing environment
Able to work well with people at all levels and diverse backgrounds
Strategic thinker with strong planning and monitoring abilities

Interview Rounds:

Round 1: Operational - Virtual
Round 2: Final - Virtual

Location:

Raheja Mindspace, Madhapur, Hyderabad
Relocation acceptable

If interested, Please share you cv at anusha.kambapu@intouchcx.com

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