Warranty Manager

AMC / Warranty Manager – Tata Motors Commercial Vehicle Division

Location: Thikri and Sevaliya
Experience Required: 6+ years (Warranty Process Operations)
Education: Bachelor’s Degree in Automobile or Mechanical Engineering

About the Role

We are looking for an experienced AMC/Warranty Manager to lead the Tata Motors Commercial Vehicle (CV) warranty and AMC claims process. The ideal candidate will ensure efficient claims handling, compliance with company standards, and team excellence in performance and service delivery.

Key Responsibilities

• Manage AMC and Warranty claims processing in line with Tata Motors’ guidelines.
• Set and monitor timelines and KPIs for deliverables to ensure top performance.
• Lead and facilitate daily team meetings and regular governance reviews (internal & external).
• Define team priorities and allocate resources effectively based on capacity.
• Develop and implement new strategies to support evolving business needs.
• Oversee resource utilization, productivity, and process quality.
• Build and maintain a collaborative, innovative, and high-performing team culture.
• Motivate and guide the team through challenging situations while upholding morale.
• Maintain quality assurance standards and compliance across all processes.
• Establish and review both team and individual goals to ensure consistent service delivery.

Required Skills and Experience

• Functional Expertise:
• Strong knowledge of end-to-end warranty claims management and processing.
• Experience with Dealer Management Systems (DMS), CRM, Siebel, SAP, or similar automotive systems.
• Strong analytical skills and digital mindset.
• Experience in managing dealer, customer, or channel partner communications.
• Leadership:
• Proven ability to lead, motivate, and manage teams effectively.
• Strong coordination and governance capabilities.
• Technical Skills:
• In-depth understanding of Commercial Vehicle systems and processes.
• Language Proficiency:
• English – Read, Write, and Speak fluently.

Tata Motors Leadership Competencies

• Driving Execution: Turning strategy into actionable outcomes.
• Leading by Example: Upholding ethics and integrity.
• Leading Change: Adapting to and managing change effectively.
• Customer Centricity: Anticipating and addressing customer needs.
• Motivating Self & Others: Inspiring performance and engagement.

Why Join Us?

Be part of a renowned automotive brand that values innovation, integrity, and excellence. You’ll lead a dynamic team that plays a key role in maintaining customer satisfaction and operational efficiency for Tata Motors’ Commercial Vehicle division.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Thikri, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Warranty Manager: 6 years (Required)

Language:

• Hindi, English (Required)

Location:

• Thikri, Madhya Pradesh (Required)

Work Location: In person