Warranty Manager

Absolutely! Here's the **Warranty Manager – Automobile Industry** job description formatted in bullet points for easier readability:

---

---

### **Job Summary:**

* Manage and oversee all warranty-related operations.

* Ensure accurate claim submissions and maximize reimbursements from OEMs.

* Maintain compliance with manufacturer warranty guidelines.

* Improve process efficiency and enhance customer satisfaction.

---

### **Key Responsibilities:**

#### **Warranty Operations:**

* Review and process all warranty claims in a timely manner.

* Validate repair orders and ensure alignment with OEM warranty policies.

* Track claim status and resolve pending or rejected claims.

#### **Compliance & Documentation:**

* Maintain accurate and complete documentation for all claims.

* Ensure adherence to OEM warranty rules and audit standards.

* Stay updated with new warranty policies and ensure implementation.

#### **Financial & Performance Management:**

* Monitor reimbursement trends and optimize claim recovery.

* Minimize claim rejections through improved verification processes.

* Generate reports on claim volume, rejection reasons, and financial recovery.

#### **Coordination & Collaboration:**

* Work closely with service advisors, technicians, and parts teams.

* Coordinate with OEM auditors and ensure smooth audit closures.

* Provide feedback on recurring warranty issues to technical teams.

#### **Training & Development:**

* Train service staff on proper documentation and claim procedures.

* Conduct regular sessions on updated OEM warranty guidelines.

#### **Customer Satisfaction:**

* Resolve customer complaints related to warranty decisions.

* Assist service advisors in explaining warranty coverage to customers.

---

### **Qualifications & Experience:**

* Bachelor’s degree in Automobile/Mechanical Engineering or Business Administration.

* 5–8 years of experience in automotive warranty or after-sales operations.

* Experience with OEM warranty systems and Dealer Management Systems (DMS).

---

### **Skills Required:**

* In-depth knowledge of automotive warranty policies and procedures.

* Strong analytical and documentation skills.

* Proficiency in DMS and warranty claim software (e.g., SAP, CDK).

* Excellent communication and coordination abilities.

* Strong problem-solving and decision-making skills.

* Good negotiation and audit handling skills.

* High attention to detail and compliance focus.

---

### **Key Performance Indicators (KPIs):**

* Warranty claim approval rate.

* Reduction in warranty rejections.

* Claim processing turnaround time.

* Reimbursement amount per claim.

* Audit compliance score.

* Customer satisfaction rating (warranty-related issues).

---

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month