VP Sales

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Adissia Developers

10 - 17 years

35 - 40 Lacs

coimbatore

Posted:4 hours ago| Platform:

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Skills Required

cro health insurance data management performance management mis presales facility management analytics crm auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job_Description":"

I. Post\-Sales Lifecycle Governance Customer Ownership
Own and govern every customer touch point post\-booking until handovercompletion Ensure customers receive timely updates on: Construction milestones APF \/ Bank loan status Agreement draft registration timeline Demand notes payment schedules Drive clarity, trust confidence in buyer journey Target Transparent guided journey with zero information gap II. Collections Leadership Cashflow Enablement Plan enforce structured collection strategy aligned to project execution Drive timely follow\-ups via CRM automation to reduce overdue percentages Manage risk portfolio: defaulters, delays, refunds cancellations Run escalation matrix for pending dues with intervention from CRO\/Legal Strengthen banking relationships to expedite disbursal APF approvals KPI 95\100% milestone collection compliance III. Handover Management Customer Delight Lead snag\-free timely handovers for completed units Improve NPS via: Professional handover ceremonies Welcome kit orientation setup Quality assessment governance Post\-handover monitoring for initial 90 days to prevent escalations Delivery Brand Promise Zero repeats on closure snags IV. Customer Communication NPS Monitoring Ensure committed TAT adherence for all queries requests Conduct sentiment tracking NPS surveys project\-wise Implement corrective actions based on feedback analytics Build repeat buyers referral sales pipelines Contribution Goal 15% referral bookings from happy customers V. Stakeholder Collaboration \Cross\-Functional Alignment Work with: Sales smooth handoff of booked customers Projects construction updates snag resolutions Legal agreements registration compliance Finance revenue reporting audit control Customer Delight brand experience execution Report customer health collection performance to top management Decisions communication rooted in customer interest VI. CRM System Governance Data Management Excellence Total compliance in using CRM systems (Zoho \/ Salesforce) Monitor dashboards on: Site visit conversion booking Payment milestones due realization Escalation queues resolution SLA Ensure 100% accuracy in customer database documentation CRM Data = Single Source of Truth VII. Compliance, Documentation Risk Control RERA compliance oversight for Agreements Delivery Manage disputes legal escalations with preventive action mindset Maintain traceable records for revenue audits customer interactions Goal: Zero non\-compliance penalties Documentation Reporting Expectations Collection MIS \Daily \/ Weekly \/ Monthly Outstanding Dues Risk Category Report APF Disbursal Status Tracking Agreement Registration Completion Tracker Project\-wise Handover Readiness Sheets Customer Escalation RCA Report Customer Happiness Scorecard (During Post\-handover) Team Productivity Response SLA Report Referral Sales Contribution Dashboard Key Working Relationships Internal: CRO \/ MD \/ Finance Head Sales Pre\-Sales Project Execution Team Legal Registration Team Customer Delight External: Customers (Primary) Banks Financial Institutions Facility Management partners Government Authorities (Registration support)

Requirements

Skills Competencies
Functional Real estate CRM Collections expertise (mandatory) Knowledge of home loan process, APF workflows registrations Customer conflict resolution negotiation excellence Financial governance with revenue MIS handling RERA compliance documentation management Team coaching KPI\-driven performance management Behavioral Executive communication with empathy High patience, emotional intelligence calm decision\-making Analytical thinking with data\-based actions Leadership presence ownership mindset Ability to handle high\-pressure escalations proactively

Benefits

\- International Trip
\- Professional Growth \- Collaborative growth \- Performance Growth \- Upto 5L Health Insurance for Family Self

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