VP CitiLean Process Improvement Lead

This role is part of Enterprise Excellence CitiLean Reengineering Team based out of Gurgaon. The team runs key strategic program based on business priorities. This role will be responsible to support and drive Global EE Lean programs.

Some of the key offerings of the Team are Revenue Enhancement, Operating Model and Process Optimization, Data Analytics, Project Management Framework, Digitization / Automation, and Training / Certifications

The Senior Process Engineer will be responsible for leading/supporting projects to improve process efficiency, risk and control, client experience and revenue expansion driving measurable results as a part of project delivery. The role requires the person to have passion for problem solving backed with excellent understanding of Banking Domain. The Process Engineer apply CitiLean Methdology to conduct a fact based review of key business process in Citibank and work with cross functional team

The scope of work will be across Citi Businesses/Functions/processes and hence continuous learning mindset. Given the global scope of work across geographies and exposure to senior leadership person should be able to work on fast pace environment.

The perfect fit for this role will be someone with a strong aptitude towards data and financial analytics, a strategic problem-solving mindset, proven exposure to process re-engineering with experience in financial service and/or consulting. He/She should be able to work effectively in situations where problem/information may be unclear and should be able to probe to drive decision making with senior stakeholders

Responsibilities:

• Responsible for leading/supporting and executing CitiLean projects to solve for critical business problems that delivers financial and non-financial benefits
• Responsible applying CitiLean Methdology to identify, analyze and resolve complex business problems
• Ability to Interface with business, key stakeholders, champions & reengineering leadership. Proactively communicates with senior leadership to drive project outcome/success
• Translate management priorities and strategies into potential project targets/goals
• Lead/Drive fact based review of current state, identify pain points and conduct data analysis to validate root causes
• Develop approach and work with cross functional teams to conduct current state assessment and drive future state process decion making with project Owners/sponsors
• Run project workshops, pilots, and other delivery activities to drive project outcomes.
• Educate teams in CitiLean tools, techniques, and principles.
• Work with cross-business teams to ensure communication is effective and achievements are communicated in a streamlined fashion.
• Conduct training for senior staff in CitiLean tools, techniques and principles via workshops and formal training sessions.
• Accountable for achieving measurable and sustainable operational efficiency results, and consequently, financial benefits.
• Use all Lean Levers to develop Target State Operating Model that drive Client Experience, Process Efficiency, Revenue enhancement and/or Optimizes Controls

Key Cultural Fit:

• You are entrepreneurial, and thrive in environments with a blank canvas that will allow you to flex your intellectual muscle to contribute to building a strategy from the ground up
• You have a passion for solving problems , and are always on the lookout for “what’s new”
• You are naturally gifted at thinking of ways to “do things better, faster, smarter”
• You work well in high-pressure situations, and consistently deliver under tight time constraints while delighting your stakeholders
• You can challenge Status quo and influence leadership to decision making
• You can work across boundaries to fill the gaps, and drive accountability for yourself and others

Job Skills/Qualifications:

• Minimum of 8+ years total work experience (ideally with deep experience in financial services)
• Minimum 5+ years of re-engineering/consulting experience including use of project management and analytical tools and delivery of training
• Proven experience of leading projects end-to-end, from scoping to implementation
• Experience working with emerging technologies would be ideal
• Strong data analytics capabilities especially cost analysis and internal/external benchmarking
• Ability to work effectively with senior managers and with large teams across countries, functions and businesses
• Understanding of the drivers of value including the ability to size and prioritize large scale initiatives across businesses and functions
• Strong communication skills and the ability to structure logical analysis in presentations
• Excel and PowerPoint skills are key
• An understanding of Citi's businesses, the major strategic issues and the senior management landscape would be beneficial but is not required

• Highly motivated, organized and methodical
• Logical, analytical and rational thinker
• Demonstrated team player

Educational Level:

• Bachelor's degree, MBA (desirable but not required)
• Process re-engineering / Lean Certification (Desirable)
• Project Management / PMP Certification (Desirable)

Required Travel: Yes, 25% of the time

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