Visa Operations & Platform Specialist

Visa Operations & Platform Specialist

Company: Travoinspire Global Pvt Ltd
Product: Unified Visa Application Platform (B2B & B2C) + Mobile Apps
Location: Connaught Place (CP), New Delhi (On-site, Office-based Role)
Employment Type: Full-time
Joining: Immediate joiners strongly preferred

About Travoinspire Global Pvt Ltd

Travoinspire is a Corporate & Luxury Travel Management company headquartered in New Delhi. We support enterprise clients, SMEs, and individual travelers across air ticketing, visa processing, travel planning, MICE, destination management, and more. We are now expanding our technology capabilities with the launch of our in-house visa application and management platform for both B2B partners and B2C users.

Role Overview

We are looking for a Visa Operations & Platform Specialist with strong visa domain expertise who is comfortable working on computers and basic applications. Prior experience in using advanced technology or software platforms is not required. Necessary training on platform administration, data analytics, and reporting processes will be provided. This role involves managing backend operations, embassy coordination, data accuracy, dashboard monitoring, and supporting the final-phase testing of the visa web and app platforms.

You will act as the primary platform admin, ensure accurate visa documentation flows, support partner onboarding, assist with user feedback, and provide operational support once the platform goes live.

Key ResponsibilitiesPlatform Administration & Data Management

• Maintain master data: destination visa rules, document checklists, fee tables, submission windows, processing times, embassy/consulate updates.
• Coordinate with embassies/consulates for latest procedural updates and ensure timely backend data entry.
• Update backend information fields and assist with workflow configurations (training will be provided).
• Monitor data accuracy across web portal, mobile apps, and internal systems.
• Manage dashboards for real-time tracking of application status, document submissions, partner activities, and operational KPIs.
• Generate regular reports and analytics to monitor operational efficiency, document turnaround time, and data integrity.

Visa Domain & Compliance Oversight

• Ensure visa requirement details displayed to users (B2B agents, corporates, B2C travelers) are accurate and up to date.
• Coordinate timely updates based on embassy notices or procedural changes.
• Ensure secure handling of traveler documents per company policy.

Testing & Quality Assurance (Final Launch Phase)

• Assist in testing web and app flows: registration, document upload, payment, status tracking.
• Report any functional issues identified during testing (structured training on reporting process will be given).
• Validate process flows post-implementation to ensure seamless operations.

Operational Support, Helpdesk & Partner Enablement

• Provide first-level support to internal teams and B2B partners during platform rollout.
• Assist in onboarding new agencies, corporate clients, and guide them through the platform features.
• Resolve operational queries and assist with issue escalations to technical teams when necessary.
• Maintain tracking sheets, compile operational statistics, and generate performance reports.
• Ensure smooth operational support for on-site or app-based visa submissions, addressing partner queries.

Training, Documentation & Stakeholder Support

• Support the creation of SOPs, checklists, and operational documentation for internal teams.
• Collect user feedback, analyze patterns, and share improvement suggestions with product and tech teams.

Required Qualifications & Experience

• 3+ years of experience in visa processing / visa operations with a travel agency, VFS center, embassy liaison service, TMC, or similar environment.
• Experience in coordinating with embassies/consulates for procedural updates is highly desirable.
• Proficient in using computers and basic applications like Excel, Word, email platforms, and shared drives.
• Strong attention to detail; zero-tolerance mindset for incorrect documentation.
• Good written & verbal communication skills (English essential; Hindi a plus).

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹27,000.00 per month

Benefits:

• Leave encashment
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Connaught Place, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have any prior job experience like this
• Are you comfortable communicating with clients & Embassies

Education:

• Bachelor's (Preferred)

Experience:

• Visa filing: 3 years (Preferred)

Work Location: In person