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Join Our Team at Staffingly, Inc. Kondapur, Hyderabad Job Title: Virtual Medical Assistant – Front Desk & Insurance Verification Position Type: Full-Time (Remote) Schedule: Monday to Friday | Eastern Time Zone Practice Focus: Ophthalmology Location: Remote (Must support U.S.-based patients) We appreciate the value of your time as well as ours, so please review the entire job description and apply only if you are interested in working at our office in Kondapur, Hyderabad. At Staffingly, Inc., we are at the forefront of revolutionizing healthcare operations by providing essential services to doctors, laboratories, pharmacies, and other healthcare providers. As a leader in economic Prior Authorization solutions, we tackle the challenges of staff shortages that impact revenue flow and patient care quality. Our mission is to empower healthcare facilities to focus on what truly matters exceptional patient care by simplifying and streamlining their administrative processes. Our comprehensive service offerings include handling intricate Prior Authorization processes, accurate insurance verification's, expert management of medication and procedural authorizations, full-spectrum Revenue Cycle Management (RCM), Medical Billing/Coding, Data Entry, and Customer Support services. With 24/7 operations, we ensure efficiency and responsiveness, supporting our clients in maintaining smooth and effective healthcare delivery. If you’re passionate about making a meaningful impact in the healthcare industry by improving operational efficiencies and enhancing patient care, Staffingly, Inc. is the place for you. We are eager to see how your skills and expertise can contribute to our growth and success. For more information, visit us at https://staffingly.com Join Staffingly, Inc.s WhatsApp Channel to receive the latest Job updates & tips: https://hie.li/kAC Position Overview: Important Note: Only applicants with relevant experience as specified in the job requirements should apply. This position demands specific skills and experience in Virtual Medical Assistant – Front Desk & Insurance Verification. If your background does not align with these criteria, please consider other opportunities more suited to your qualifications. About the Role: We are seeking a skilled Virtual Medical Assistant (VMA) to join our front-desk team in a fully remote capacity. This role is integral to ensuring a seamless patient experience—handling inbound scheduling calls, verifying insurance eligibility, and managing appointment workflows within our ophthalmology practice. The ideal candidate is detail-oriented, reliable, and experienced in medical office front desk operations, especially in high-volume, speciality care environments. Prior exposure to NexTech Practice Plus and Go-To Phones is highly preferred. Responsibilities: Answer and manage inbound patient calls through our call group queue using GoTo Phones Schedule, confirm, and reschedule appointments in NexTech Practice Plus Accurately capture patient demographics and insurance details. Perform real-time insurance verification using payer tools and internal systems Route urgent messages to clinical teams or physicians per protocol. Document all patient interactions in the EHR according to compliance standards. Ensure a courteous and professional tone when interacting with patients. Maintain patient confidentiality and adhere strictly to HIPAA guidelines. Qualifications: 2+ years of experience in a U.S. healthcare front-desk, scheduling, or call center role. Familiarity with ophthalmology or specialty clinic workflows. Proficiency in NexTech or similar EHR platforms. Experience with cloud-based phone systems such as GoTo Phones. Strong understanding of insurance verification and eligibility processes. Excellent spoken English, call handling etiquette, and attention to detail. Ability to work independently in a remote setting with consistent productivity. Tools You'll Use: NexTech Practice Plus (EHR) GoTo Phones (Call Routing & Queues). Insurance verification portals and tools Secure HIPAA-compliant communication channels. Training & Support: All candidates will receive system-specific training, communication tone alignment, and workflow shadowing support prior to patient-facing work Training is led by our virtual staffing partner, with ongoing QA and supervision as needed. Benefits: Provident Fund contributions. Overtime and holiday pay. On-site benefits, including travel allowances and meals. Referral and birthday bonuses. Night shift allowances. Recognition through our "Employee of the Month" program. Please email your CVs to career@staffingly.in with the subject line "JOB APPLICATION: Virtual Medical Assistant – Front Desk & Insurance Verification .” Show more Show less
