Virtual Assistant

About Slingshot Solutions

Slingshot Solutions is an Australia-based KPO with a strong presence in India, providing offshore staffing solutions to accountants, lawyers, mortgage brokers, and financial planners. We pride ourselves on creating a professional, secure, and supportive environment for our team members while offering our clients top-tier talent to help their businesses grow sustainably.

Job Overview:

We are seeking a proactive and detail-oriented Virtual Assistant to support an Australian mortgage broker. The role involves day-to-day administrative, client service, and digital tasks, along with training in basic loan processing to ensure smooth business operations.

This is an excellent opportunity for someone who is highly organised, tech-savvy, and eager to learn within a fast-paced professional services environment, and for someone who want to gain exposure to an Australian work culture while working closely with a dynamic team.

Candidate must be confident in using the Microsoft Office Suite (Word, Excel, Outlook, Teams and Power Point).

Key Responsibilities:

Administrative & Client Support

• Monitor and reply to client emails promptly and professionally.
• Manage calendars, appointments, and reminders.
• Follow up with clients to collect documentation and information when required.
• Seek and manage Google reviews and testimonials from clients.

Digital & Social Media Management

• Manage social media accounts (LinkedIn, Facebook, Instagram, etc.) – posting updates, engaging with followers, and monitoring activity.
• Update and maintain the client’s website with new content or service updates.
• Assist in creating and scheduling newsletters or client communications.

Loan Processing Support

• Receive training in basic loan processing tasks (e.g., data entry, checking completeness of documents, preparing simple file notes).
• Assist the loan processing team with overflow tasks to ensure deadlines are met.

Other Virtual Assistant Tasks

• Conduct basic online research as needed.
• Maintain and update spreadsheets, reports, or CRM systems.
• Prepare draft presentations, proposals, or client packs when required.
• Handle basic bookkeeping or invoice tracking (training provided if required).
• Support ad-hoc tasks to ensure smooth day-to-day operations for the client.

Qualifications and Skills:

• Excellent written and verbal communication skills in English.
• Strong organisational and time management skills.
• Tech-savvy – comfortable using social media, CRM systems, and office tools (MS Office/Google Workspace).
• Proactive, detail-oriented, and able to work independently.
• Willingness to learn and take on new responsibilities, particularly around mortgage processes.
• Professionalism and client-first attitude

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• Prior experience as a Virtual Assistant, Social Media Manager, or Administrative Assistant is desirable.
• Familiarity with financial services, mortgage broking, or professional services will be an advantage (training provided).

Benefits:

• Gain exposure to Australian mortgage broking practices and work culture.
• Opportunity to work closely with an experienced and supportive team.
• Be part of a professional Australian-owned KPO with strong values and growth opportunities.
• Secure office environment in Jaipur with modern facilities.
• Exposure to the Australian mortgage industry and opportunity to upskill.
• Supportive team culture with ongoing training and career development.