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IntouchCX
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VIP Customer Service | Gaming Process | Non Voice |

VIP Customer Service | Gaming Process | Non Voice |

IntouchCX

1 - 6 years

3 - 4 Lacs

bengaluru

Posted:3 hours ago| Platform:

Apply

Skills Required

customer service customer experience games vip support client relationship hospitality email support non voice process social media customer satisfaction chat support customer focus retention customer support upselling feedback international process customer queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greeting from IntouchCX !

About the Job

Are you a self-motivated individual with excellent customer service skills? Then this might be the role for you!

Were looking for VIP Customer Service Representatives to provide intelligent and engaging email

and chat responses to our tech-savvy and passionate VIP customers.

As a VIP Customer Service Associate, You Will...

Have daily interactions with VIP customers and handle all issues from end to end via phone, social media, and chat.
Proactively engage customers via social media to encourage participation in upcoming sales events.
Quickly and and effectively build rapport with customers, diagnose, and resolve issues
Engage with VIP players through 1:1 interaction to increase sales and customer retention.
Moderate the forums: flag posts, monitor Bugs & Issues category, review escalations from moderators.
Engage in Social Media monitoring and moderation (Facebook, Instagram, and Twitter accounts),
Perform Beta feedback summary and analysis.
Quickly and effectively build rapport with customers, as well as understanding customer needs and requests.
Provide great service without escalations and create an overall excellent customer experience for VIP players.
Go the extra mile to engage with customers, solving their issues and ensuring satisfaction

As a VIP Customer Service Associate, You Have...

A post-secondary degree in any major
2- 4 years of customer service experience
Fluency in spoken and written English
Excellent reading comprehension and writing skills
The ability to think critically on assigned projects, ask questions, and work with a positive and flexible attitude
A sense of professionalism and ability to develop good relationships
The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure
Strong analytical skills and attention to detail
A flexible schedule Must be okay to work nights

Benefits of working as a VIP Customer Service:

An attractive compensation package with performance-based incentives
Incredible learning and growth opportunities
Outstanding rewards and recognition program & employee engagement activities
Free Food and Transport while working on-site
Medical Insurance

Interested people can reach out to me on the below mentioned details.

Point of Contact : HR Samuel

Phone No : 8147091053 / What's App

Emaiil : ruivah.samuel@intouchcx.com

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