The role holder will be part of a small team responsible for the implementation, management and innovation of 2nd line of defense risk management within the Information and Communication Technology (ICT) space, focusing on Operational Resilience at the Group. Responsibilities will include second line of defense oversight for Operational Resilience Domains such as Business Continuity/DR, IT Resilience, Cyber Resilience (including Cyber Fraud), Third Party Resilience and Crisis Management.
The role holder will work with colleagues in Group RISK ORM Operational Resilience team, in support of and in close co-operation with RISK ORM ICT in Regions, as well as 1st line of defense ICT, business and offshoring teams and stakeholders.
The candidate shall be an all-round specialist in Information and Communication Technologies, which include IT Processes (Architecture, Network, Systems, Application), Governance, Cyber Security and Operational Resilience related subjects. The candidate shall play a leading role in the successful completion of assigned assessments from start to finish and shall be competent to strengthen team spirit, improve team skills on different ICT subjects and ensure the quality, relevance and traceability of all identified gap.
As a subject matter expert on ICT, the successful candidate shall stimulate and bring knowledge and innovation to the RISK ORM ICT Operational Resilience, in supporting of RISK ORM ICT Regional teams, helping to elevate the knowledge base and skills of the team.
Responsibilities
Governance Oversight
Provide IT Cyber risk management (especially related to Operational Resilience) consulting to the business, technical and operations groups
Provide direction, support and oversight with respect to management of security and technology risks of core systems and applications, and its resiliency
Drive effective implementation and communication of Operational Risk Management (especially Operational Resilience related) policies and guidelines
Risk management environment
Identification Assessment:
Ensure that the identification and assessment of operational risks are effectively done across the organisation by correlating input from Audit Findings, Internal Loss Data Collection Analysis, External Data Collection Analysis, Risk Control Self Assessments, Business Process Mapping, KPIs KRIs, Scenario Analysis, Quantified Measurement Comparative Analysis
Monitoring Reporting:
Implement a process to regularly monitor operational risk profiles and material exposure to losses and provide appropriate reporting mechanisms to the board, senior management and the business lines. Data capture and operational risk reporting should be continuously enhanced and provide a feedback loop to enhance risk management policies, procedures and practices.
Control Mitigation:
Improve the effectiveness of the Internal Controls programme by reviewing the control environment, risk assessment process, control activities, information and communication and monitoring activities. Assess operational risk response strategies. Validate risk transfer options.
Risk Disclosure:
Provide updates on regulatory and financial disclosure while complying with external and regulatory communications standards and disclosing the operational risk management framework of the bank in a manner that complies with the formal disclosure policy approved by the board of directors. Defines approach for determining what operational risk disclosures are made and the internal controls over the disclosure process. Implement a process to assess the appropriateness of the disclosure, including the verification and frequency.
Operational Resilience
- Manage the delivery, testing and management of Operational Resilience risk policies, standards and associated controls
- Perform gap assessment of Operational Resilience regulations, standards and guidelines of assigned territories and ensure compliance through 1st Line of Defence
- Manage assurance/oversight of Operational Resilience directly owned controls and in-directly owned Resilience controls and ensure these controls are tested for operational effectiveness
- Provide active advisory, partnership, challenge or approval to applicable risk owners to ensure appropriate prioritization and resolution
- Perform relevant 2nd Line Of defence thematic or issue based deep dives
- Support the business in identifying (through control testing) Resilience gaps in process, controls and also in remediating these
- Contribute to the design, development and specification of new/redesigned processes, systems, information, risk controls, testing regimes, documentation and supporting materials
Crisis Management:
Ensure 2nd line of defence risk oversight of Crisis Management program - Contribute to the development of the crisis management framework; including: policies, standards, aide memoires, SOPs, playbooks, escalation protocols, etc.
- Support the delivery of independent crisis exercises and test incident and crisis response capability.
- Develop and implement process for validating effectiveness of the crisis management program.
- Participate in After Action Reviews.
- Build and establish networks and relations with other key internal stakeholders
Third Technology Risk:
Provide 2nd line of defence risk oversight of Third Party Cyber Tech Risk program - Conduct independent technology and cyber risk assessment of Outsourcing risks
- 2nd LoD Thematic review of critical suppliers from a Cyber Tech Risk perspective
- Assist Global Head in developing Group wide 2nd LoD framework and policies regarding Third Party Tech Risk programs
Contributing Responsibilities
Governance Oversight
Contribute to the establishment of an IT Cyber Risk Management program for the bank within the three lines of defence model in alignment with the Group Risk Management Framework
Assist with establishing and oversight of the Operational Risk Management infrastructure and ensure practices are consistent with regulatory expectations and industry sound practices
Risk management environment
Operational Resiliency:
Support the regional oversight of Group/Regional operational resiliency program to ensure the ability of the bank to operate on an ongoing basis and limit the losses in the event of severe business disruption. Coordinate with the first and third lines of defence to test these plans to ensure coverage and adequacy. Technical Behavioral Competencies
SKILLS, EXPERIENCE AND COMPETENCIES
Skills Required:
15 years or more experience or practical understanding in IT, IT Security or other ICT domains required
The successful candidate will have a proven track record in managing risk and technology in large/global organizations with robust knowledge of technology, risks and controls, IT and security architecture, operational resilience, and third party technology risk management. Prior ICT risk experience (IT, DR/BCM, Cyber security, Third Party, etc.) and exposure to Financial Services industry is a requirement. Experience with risk management tools and information systems is beneficial.
Generic Requested Skills
Excellent stakeholder management skills
Demonstrates a high level of commitment and self-motivation
Able to manage workload and set realistic and achievable targets
Eye for detail and ability to process high quantity of documents and correlate them
Highly organized and able to multi-task
Able to express views clearly and fluently both orally and in writing, considering the audience and avoiding technical jargon when necessary and appropriate
Able to work under pressure in international environment
Able to interface and coordinate work efficiently and effectively with senior business and technology partners
Excellent communication and influencing skills, including ability to articulate complex issues and incorporate feedback
Good team player, Strong stakeholder management, relationship building, influencing, facilitating and presenting skills
Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements
Is self-aware, anticipates problems, adapts and meets them head on.
Is solutions focused measures their output on whether issues, problems or challenges are resolved as a criteria for success
Works iteratively, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework
Technical Skills
Experience in business process re-engineering, experience with functional and enterprise technical architecture, good understanding of large-scale technology infrastructure
Understanding of emerging technologies e.g. IoT, Cloud, etc.
Understanding of ISO 2700X series of standards and guidelines
Significant experience in the field of Technology Risk Management, Operational Resilience, Cyber, Information Security and Crisis Management.
Strong Risk mindset with understanding of applicable Technology Risk and Resilience regulatory requirements
Proficiency in IT Service Management, Service Continuity domains
Experience within a regulated environment such as financial services industry
Conduct:
Demonstrate proactivity, transparency and accountability for identifying and managing conduct risks
Consider the implications of actions on colleagues, partners and clients before making decisions and escalate issues to manager when unsure
Specific Qualifications (if required) Graduate or Post-graduate qualification in ICT domains, risk management or control function
Skills Referential
Behavioural Skills : (Please select up to 4 skills)
Attention to detail / rigor
Decision Making
Communication skills - oral written
Ability to collaborate / Teamwork
Transversal Skills:
Ability to anticipate business / strategic evolution
Ability to inspire others generate people's commitment
Ability to develop others improve their skills
Analytical Ability
Ability to develop and leverage networks
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 15 years
Other/Specific Qualifications
(if required) Project Management Skills
The successful candidate will have one or more of the following professional qualifications:
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