Vice President, Lean Digital Transformation

In this role, the incumbent is responsible for leading the improvement agenda for the vertical, working closely with COOs and other senior stakeholders, including clients. The incumbent is accountable to identify, coach and develop talent in LDT (BBs and MBBs) and charter agenda that covers productivity delivery, profitability improvement, client business impact, digital use case identification, leveraging Lean and Six Sigma. Vertical lead ensures smooth delivery on functional & vertical goals for LDT at global level through resource deployment, collaboration and solving for systemic changes.

Responsibilities

• Align with Client leadership to create the transformation and continuous improvement (CI) agenda and deliver business outcome

• Partner with operation leadership to identify and deliver business value

• Thorough Transformation and Continuous Improvement, deliver on committed productivity, and business outcomes

• Drive Digital (including automations), AIML, GenAI and Agentic deployment across processes

• Define and lead delivery of transformation through benchmarking, standardization and Best practice assessment

• Orchestrate operational excellence, governance and transformation rigor to optimize short-term improvement and long-term value creation.

• Hold self and organization accountable to deliver on Genpact client commitment.

• Own agreed and prioritized transformation initiatives by collaborating with Business, Service Line, Regional, and Global LDT leadership.

• Growth and results focused leader with strong experience in Lean and Digital Transformation in top notch organizations

• The intellectual agility and curiosity needed to bring incisive perspectives and innovative approaches to a discussion

• Proven track record of managing delivery, operations or teams; seasoned leader who thrives on the challenge to innovate and raise the bar continuously

• Proven abilities in operating with senior leaders, building strong internal networks and delivering high impact programs in complex-matrixed environments

• Decisiveness and comfort in taking risks when working with ambiguity

• Digitally savvy with high levels of consultative selling skills

Qualifications we seek in you!

Minimum Qualifications / Skills

• Graduate/Post Graduation from Top institutes
• Meaningful work experience in core Finance proficiencies (FP&A, Commercial & Operational Finance, Procurement, Supply chain.), Financial Systems or Analytics
• Previous senior leadership experience in digital transformation, Lean Six Sigma, solution design, or process consulting with impact on delivery
• Global exposure with consistent track record for digital projects: Robotics, AI, GenAI, Agentic
• Excellent communication and influencing skills. Communicate to senior leaders in simple terms, to drive resolution & decisions
• Demonstrated competency in strategic thinking & leadership with strong abilities in relationship management, flexibility/ adaptability, and accountability to targeted productivity/ outcome
• Qualifications & demonstrated experience for leading ‘Lean’ projects or application of 6Sigma methodologies with quantifiable efficiency and quality improvements is a plus
• Proven track record of driving transformation in client operations