Vice President Global Delivery

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

About the Role

Experian is seeking a bold, outcome driven Vice President of Global Delivery Centers (GDCs) Delivery to lead and standardize technology delivery across our global centers in India, Malaysia, Bulgaria & Costa Rica. This role is pivotal in shaping the future of our global delivery model—driving consistency, accountability, and excellence in execution. The ideal candidate brings strong presence, challenges the status quo, and leads with the clarity and conviction to elevate performance and outcomes across all GDCs.

What We're Looking For

• A change agent who thrives on challenging norms and driving transformation.
• A strategic operator with a hands-on approach to execution.
• A global leader who understands cultural nuances and builds strong, empowered teams.
• A result oriented professional who holds teams accountable and delivers measurable impact.

Key Responsibilities

• You will be #LI-hybrid based in Hyderabad and reporting to Executive Vice President.
• Global Delivery Leadership: Lead and manage delivery operations across all GDCs, ensuring alignment with enterprise technology goals and consistent execution of delivery standards.
• Standardization & Optimization: Champion the development and enforcement of standardized delivery frameworks, processes, and metrics across all locations to drive efficiency, quality, and scalability.
• Outcome Ownership: Act as the primary driver of delivery outcomes, ensuring that each GDC is accountable for measurable results and aligned with business priorities.
• Leadership Presence: Establish leadership visibility and influence across all GDCs. Inspire local teams, build trust, and foster a culture of performance and continuous improvement.
• Challenge the Status Quo: Bring eye to existing practices. Identify inefficiencies, question legacy approaches, and lead change initiatives that modernize and elevate delivery capabilities.
• Cross-Functional Collaboration: Partner with global technology, product, and business leaders to ensure seamless integration of GDC efforts into broader enterprise initiatives.
• Talent Development: Build and mentor performing delivery teams. Promote leadership development and succession planning within each GDC.
• Technology Leadership: Bring understanding across infrastructure components including ITSM, networking, storage, databases, authentication and security platforms (e.g., Okta, Apigee), and file transfer systems.
• Cloud and DevOps Enablement: Drive transformation from legacy infrastructure to cloud-first delivery. Promote and embed DevOps practices, including CI/CD pipelines and service management .
• Client-Centric Focus: Ensure rapid issue resolution and real-time ownership of client-facing services. Enable action locally without dependency on other time zones.
• Strategic Communication: Clearly articulate vision, direction of travel, and delivery expectations to teams and stakeholders across geographies.
• Global Alignment: Work closely with leaders across geographies to ensure consistent direction, accountability, and success across all GDCs.

What Your Background Looks Like

• Bachelor's degree in Technology, Computer Science, Engineering, or related field; an advanced degree .
• 12+ years of experience in global technology delivery, with at least 5 years in a senior leadership role overseeing multi-country operations.
• Proven success in driving standardization and transformation across geographically distributed teams.
• Strong operational mindset with a passion for process excellence and outcome-based delivery.
• Experience working in or with delivery centers in India, Malaysia, Bulgaria, Costa Rica, or Brazil ( Preferrable ).
• Demonstrated experience in managing cloud infrastructure and enabling DevOps transformation within large-scale delivery environments.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Global Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits

Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.

This is a hybrid remote/in-office role.

Experian Careers - Creating a better tomorrow together

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