Vice President Delivery / Chief Delivery Officer

We are looking for a seasoned, high-impact delivery leader to join us as the Vice President Delivery / Chief Delivery Officer at Zapcom. This role is for someone who thrives in fast-growing tech environments, loves building scalable delivery engines, and can confidently lead global teams while shaping exceptional customer experiences. If you excel at driving operational excellence, influencing senior stakeholders, and delivering complex technology programs with predictability and quality this opportunity is designed for you.

Role Overview

The Vice President, Delivery / Chief Delivery Officer (CDO) will lead Zapcom’s global delivery ecosystem, driving excellence, scale, and customer success across all engagements. This role is accountable for ensuring predictable, high-quality project delivery; nurturing strong client partnerships; and building a world-class engineering and delivery organization. You will be the strategic anchor between our customers, technology leaders, and delivery teams—ensuring that execution, innovation, and business goals are tightly aligned.

Key Responsibilities:

• Own end-to-end delivery across Zapcom’s global footprint, ensuring consistency, predictability, and high customer satisfaction.
  
• Drive delivery excellence through robust governance, agile practices, quality frameworks, and proactive risk management.
  
• Build and scale mature delivery processes that support growth, multi-geo operations, and diverse client needs.
  
• Serve as the executive deliver leader for key customer accounts, building trusted partnerships with senior stakeholders.
  
• Understand customer strategic objectives and ensure delivery teams translate them into actionable execution plans.
  
• Manage escalation pathways, ensuring rapid response, clear communication, and high accountability.
  
• Lead, inspire, and develop a high-performing delivery organization across engineering, project management, and cross-functional teams.
  
• Mentor leaders, strengthen succession pipelines, and promote a culture of ownership, agility, and continuous improvement.
  
• Drive collaboration across product, engineering, architecture, customer success, and sales teams.
  
• Establish, monitor, and optimize KPIs spanning delivery health, team productivity, quality metrics, financial performance, and customer NPS.
  
• Continuously evolve delivery models, frameworks, tools, and automation to enhance efficiency and scalability.
  
• Work closely with executive leadership on business growth, market expansion, and delivery-led differentiation.
  
• Oversee delivery budgets, project financials, resource allocation, and capacity planning.
  
• Ensure optimal utilization, cost efficiency, and strong delivery margins without compromising customer success.

Requirements:

• 15+ years of progressive experience in software delivery, with 5+ years in senior leadership roles overseeing large-scale, multi-geo programs.
  
• Proven success in IT services or consulting environments driving complex delivery portfolios.
  
• Deep expertise in SDLC, Agile frameworks, DevOps practices, cloud delivery, and modern engineering methods.
  
• Strong executive presence with excellent communication, stakeholder management, and problem-solving skills.
  
• Demonstrated ability to scale delivery organizations, build strong teams, and drive transformation.
  
• Hands-on experience in budgeting, forecasting, delivery governance, and risk management.
  
• Ability to navigate ambiguity, make data-driven decisions, and deliver impact at speed.

About Us:

We are Zapcom a global team crafting meaningful technology that transforms businesses, powered by agility, innovation, and a customer-first mindset. With teams across the US, India, Europe, Canada, and MENA, we build platforms and modern digital solutions for industries including airlines, travel, hospitality, BFSI, retail, and healthcare. We operate with a product-first approach: thinking like product owners, building like architects, and testing like customers. Our builder-led culture and dual-factory model enable us to deliver impact at speed, grounded in ownership, transparency, and fast, purposeful execution.

If you’re someone who wants to shape real solutions and takes pride in stepping up when it matters, you’ll thrive in our culture that trusts you to lead. Join us and help shape products and experiences used by millions worldwide.