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US-Voice Support || HRO process

0 - 2 years

2 - 3 Lacs

Noida Gurugram Delhi / NCR

Posted:1 month ago| Platform: Naukri logo

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Skills Required

Customer Care BPO BBA BCOM Customer Service CSR Cce Backend Operations Voice Process Voice Support CSA fresher Customer Support CSE Client Servicing customer service representative Us Voice Process Customer Handling International Voice Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

NIIT is hiring for its client Job Role: Human Resource Outsourcing (HRO) Process. Salary: 3.08LPA- 3.25 LPA LOCATION Gurgaon We are looking for smart professionals with a great attitude to make every single client interaction delightful Job Responsibilities: Customer Service through calls. Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal & Client level delivery quality on calls. Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation &follow-up Identify, share and support operational improvements Required Experience Excellent communication skills Should be flexible to work in rotational shifts Proficient in computer usage and Basic knowledge on MSOffice Education: Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons) We Offer You: Defined career roadmap which offers growth opportunities Performance based incentive program** Investment in talent development and skills enhancement Work life balance with 5 day workweek Collaborative environment with best in class professionals Focus on colleague engagement and fun@work Night Allowances * Insurance benefits Interested candidates, please apply directly or share your resumes on : Jasleen.2.Kaur@niitmts.com (7042458078)

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Niit Learning Systems
Niit Learning Systems
www.niit.com

Education Administration Programs

Gurgaon Haryana

1001-5000 Employees

154 Jobs

    Key People

  • Vijay K. Thadani

    Co-Founder & CEO

  • Vikram Talwar

    Co-Founder & Executive Vice Chairman

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