Urgent hiring For Learning & Development -Asst Manager/ Team Manager

Job Title: Assistant Manager Learning & Development (AM & L&D)

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Job Overview:

Key Responsibilities:

Primary Responsibilities

Facilitation

• Conduct Insurance Domain training for new hires.
• Deliver inhouse TTT sessions for identified trainers.
• Facilitate Systems Training, Workflow Training, and Business Training workshops for learning continuity.
• Build and manage the Process Trainer Pool.
• Conduct need-based training such as Induction, behavioral training for PA/SPA, culture training, and ad-hoc sessions.

Process & Team Support

• Identify and confirm selection of process trainers.
• Review and finalize training plans with trainers/Sr. Trainers.
• Observe process trainings for flagged batches and share observations.
• Conduct monthly catch-ups with process trainers to address challenges.
• Highlight red flags (poor performers, slow learners, trainer issues) to stakeholders.
• Maintain timely and accurate reports on process trainings.
• Collaborate with Ops Quality teams for learning sustenance.
• Ensure timely Knowledge checks and score sharing.
• Conduct orientation sessions on L&D policies and guidelines.
• Administer refresher training and monitor certification performance.

Communication

Ensure timely communication of training activities to internal and external stakeholders.

Stakeholder Management

• Act as the primary point of contact for the division.
• Conduct monthly connects, capture MoM, and share action plans.
• Manage TNA, TNI, ROI and route to relevant L&D teams.
• Market learning programs (Domain Exams, L&D initiatives) within the division.
• Present periodic updates to operations.

Performance Management

• Groom team members through goal setting, check-ins, career development, and evaluations.

Reporting

• Maintain and ensure accuracy of all training-related reports
• Proficient in Microsoft Office Suite

2. Continued Learning

• A strong commitment to continued learning, including staying updated on industry trends, acquiring new skills, and pursuing certifications relevant to the function. The incumbent should proactively engage in cross-functional learning opportunities and demonstrate adaptability to evolving business needs.

3. Innovation

• Identify, improve, and standardize processes.
• Contribute to projects and initiatives to enhance learning effectiveness.

4. Behavioral Expectations

• Demonstrate accountability and follow through on commitments with minimal supervision.
• Communicate policy changes positively and professionally.
• Collaborate effectively and foster team spirit.
• Plan leaves in advance, considering business requirements.
• Be flexible to work extended hours when required.

Qualifications & Skills

• Graduate/Postgraduate in HR, Psychology, or related field.
• 4 - 6 years of experience in L&D, with strong facilitation and stakeholder management skills.
• Expertise in insurance process training, behavioral training, and learning program design.
• Strong communication, analytical, and reporting skills.
• Ability to manage multiple

****Reference are highly appreciated****

For more details

Contact No: 8886600758 / 8886600739

Share cv to: suhasini.s@sahasyaglobal.com / kushagri.r@sahasyaglobal.com