Unit Manager - IT/Senior Unit Manager - IT

Job Description

Location Name: Pune Corporate Office - Mantri Job Purpose This position is open with Bajaj finserv ltd. Duties And Responsibilities Implement standardized processes and innovative way to manage the IT end user asset management Ensure continuous availability of service in the following key areas: asset delivery in upcoming branches, timely delivery of asset allocation to new joiners as per policy IT Asset procurement, delivery and compliance framework Manage key vendor and team relationships to ensure consistent performance against established service level agreements. Monthly Reporting & Reviews with Service Provider Ensure clear-cut and timely communication to all stake holders. Strictly follow BFL defined policy and framework. Closely work with business, Admin, Internal IT team for faster resolution. Work closely with other IT managers to address ongoing operational needs Work with outsourced service delivery partner to ensure strict Project timelines. Excellent Communication and Leadership Skills Scheduled MIS reports to required stake holders on progress of rollout. Foresee the issues in EUSS operation and act to minimize the impact on timeline. Flexible to handle multiple task / projects at same time. Ensure and maintain IT operations transparency Supporting your peer IT community in managing outages and communicate with Service Management to evolve services and address issues Timely delivery of IT assets for new branch, new joiners, replacement assets Project management – IT assets for new branch roll-out Automate the manual task by adopting new age modern management tool like MDM, SCCM Service Now – CMDB, IMAC process compliance Daily Monitoring, tracking, and coordination of Help Desk activity Hardware and software compliance. Asset management Maintain deviation approvals. Meet the audit requirements. Escalation management Creates dashboards and reports and provides visibility on key aspects of operation. Attend the meeting with business, Admin team. Understand the requirement, challenged and act on it. Find the ways to improve the quality and reduce the timeline of operation. Required Qualifications And Experience Engineering graduate with more than 5 years s experience Knowledge of SCCM, EMS, JamF, Intune Service Now IT asset management is must BYOD process knowledge Strong Negotiation skill Excellent Communication and Leadership Skill. Knowledge budget will be added advantage. IT audit Show more Show less