TWC & MSOSA

Function Name: Application Support

Function Type: Senior PLM Support Engineer

Org Unit: PLM

Role Summary:

We are seeking a highly skilled and proactive Application Support Engineer

The individual will be responsible for monitoring, maintaining, and optimizing these platforms, enabling seamless collaboration across engineering teams, and supporting the transition of MBSE applications into business-as-usual (BAU) support.

Dimension of Function

·      Ensure proactive monitoring and maintenance of TWC.

·      Enable understanding of business process, usage patterns, adoption to support refinement of application.

·      Provide faster response to system issues, minimizing downtime.

·      Support continuous improvement in configuration of app leading to improved performance.

·      Support archiving and help with reducing the volume of data.

Contacts

·      All areas in PLM Operations group (APO’s, team members, value stream leads, Scrum master etc.)

·      Other IT Departments in the Organisation

·      Capability development teams

·      End users of PLM Toolset

Area of Responsibility

·      TWC Installation & Configuration

User & Access Management

Performance Monitoring & Optimization

Backup & Disaster Recovery

Upgrades & Patch Management

Troubleshooting & Incident Resolution

MBSE Repository Management

Model Integrity & Compliance

Integration Support

Change & Configuration Control

Knowledge / Experience

Essential:

·      Bachelor’s degree in Computer Science, Engineering, or related field

·      9-12 years of experience in application support or systems engineering

·      Hands-on experience with MBSE tools (e.g., Cameo, TWC, MSOSA)

·      Strong understanding of PLM systems and enterprise integrations

·      Proficiency in LDAP, SSO, Active Directory, and API-based automation

·      Excellent problem-solving and incident management skills

·      Strong communication and stakeholder coordination abilities

·      Ability to use Microsoft Office 365 products and Microsoft Teams

Desirable:

·      Experience in high-availability production environments

·      Familiarity with DevOps practices and monitoring tools

·      Ability to work independently and take ownership of critical systems

·      Passion for continuous improvement and operational excellence

Personal Profile:

·      An individual who has a determined approach to resolving incidents

·      An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style.

·      An individual with excellent communication skills and who is able to negotiate with both engineers and senior managers to effect process and tool changes.

·      A resilient and enthusiastic individual who responds constructively to new ideas and inputs.

·      An individual with a passion for learning.

·      An effective team player, actively develops and supports team members.

·      Flexible to support the out of business hours for production deployments

Competences

Customer Centricity

·      Business Acumen

·      Decision Making

·      Teamwork & Collaboration

·      People Development

·      Lead Courageously

·      Developing & Managing Relationships

·      Displays Global Perspective