Training Specialist

About AGS

AGS Health is more than a revenue cycle management company – we’re a strategic partner for growth. With expert services complemented by AI-enabled technologies and high-touch support, we are the premier revenue cycle partner for leading health systems, physician groups, and academic medical centers in the U.S. Our global team specializes in a variety of care settings, specialties, and billing systems.

Detailed responsibilities

Strategic Planning, Leadership, and Resource Management

• Understand the batch forecast and assignment from the lead and plan for the delivery of the training sessions
• Ensure completion of all components of the training program on schedule
• Timely completion of all necessary checkpoints in accordance with the functional SOP including batch documentation & communication to stakeholders

Training Needs Analysis, Program Design, and Development

• Conduct Training Needs Analysis (TNA) for the batch entrusted to them
• Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices for maximum effectiveness
• Provide necessary support in refresher training and continuous education
• Coding Certification training for freshers and experienced employees

Quality Assurance, Process Improvement, and Innovation

• Monitor trainees’ learning trends and analyze patterns
• Identify performance/behavioral red flags through the Early Warning System (EWS)
• Conduct assessments as per the schedule and maintain records
• Generate creative methods and solutions to improve the learning experience of trainees

Team Performance Management and Development

• Assist trainees in developing competencies and skills required for effective performance
• Provide regular feedback to trainees
• Measure success based on trainee performance during training and operations
• Measure retention of employees in the system

Stakeholder Engagement and Collaboration

• Coordinate with stakeholders from Operations and other departments to ensure the progress of training activities and smooth handoff to Operations
• Work effectively through proper communication and consensus-building with people inside and outside the organization
• Support leadership training when required

Geo Responsibility

Shall be responsible for training delivery in their base location with flexibility required to work from the office in regular shifts and travel as per business requirements

Skills:

• Training experience – proficient in training methodologies, curriculum development and tracking training effectiveness (communication skills, soft skills, customer service, culture and management training)
• Highly proficient in verbal and written communication.
• High energy, enthusiastic, motivational training style.
• Flexible to work in shifts and travel between business centres (as per business requirement).
• Computer skills, including Microsoft Office is mandatory and basic understanding of authoring tools and Learning Management Systems.

Competencies:

• Communication – Expressing thoughts verbally, in writing, and graphically in clear, organized fashion according to the audience’s characteristics and needs. Applying active listening skills of attending, acknowledging and summarizing to facilitate understanding.
• Technical/Professional Knowledge - Should be proficient in RCM and have a broad and understanding of English language training and the presentation skill.
• Learning Facilitation – Conducting structured learning programs with individuals or groups using communication skills and required visual aids.
• Motivational Fit – Self-motivated and independent and the ability to work in a team.
• Analysis/Problem Assessment – Securing relevant information through multiple methods and various sources to determine key issues and make comparisons/analysis.
• Teamwork/Collaboration – Working effectively through proper communication and consensus building with people within and outside the organization to accomplish team and organizational objectives.
• Practical Learning – Seeking, assimilating and applying new information to improve personal job performance.
• Planning and Organizing/Work Management – Establishing a course of action that utilizes department resources and accommodates client and customer requirements to accomplish team and organizational objectives.
• Innovation – Generating creative, novel methods and solutions to learning experiences, communication and organizational challenges.
• Proactive - Taking responsibility and acting in case of ambiguity.
• Agile – Being agile and adaptive to the situation and environment.

Compliance

• Adherence: Ensure compliance with all applicable organizational policies and procedures, including information security, HIPAA, and HR policies.

Key result areas

• KPI will be based on the goals of the respective sub-function

Experience:

• Experience: Minimum 2 years of experience as trainer; and experience in service industry or healthcare industry preferably in a training specialist role.

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Monday to Friday
• Night shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Training & development: 2 years (Preferred)

Work Location: In person