Training Manager

As a Training Manager at BG Naidu Sweets, your primary responsibility is to design, implement, and monitor training programs for retail staff across all outlets. This includes training Branch Managers, Supervisors, Cashiers, Customer Relation Executives (CREs), Sales Crew, and Housekeeping staff to ensure consistent service excellence, operational efficiency, and alignment with the brand's values. **Key Responsibilities:** - Develop tailored training modules for each role in retail operations. - Conduct induction training for new hires and refresher courses for existing staff. - Train staff on product knowledge, emphasizing the heritage and purity of BG Naidu Sweets offerings. - Implement soft skills and customer service enhancement programs for CREs and Sales Crew. - Provide leadership and managerial training for Branch Managers and Supervisors. - Conduct operational training for Cashiers (POS, billing accuracy, cash handling) and Housekeeping staff (hygiene, food safety, store presentation). **Operational & Service Excellence:** - Standardize operating procedures across all retail outlets. - Introduce service etiquette standards reflecting the premium brand image. - Ensure compliance with FSSAI, hygiene, and safety regulations in daily operations. **Performance Tracking & Feedback:** - Assess training effectiveness, performance reviews, and customer feedback. - Maintain detailed training records and prepare progress reports for management. - Identify skill gaps and create corrective training plans. - Educate on Career Growth Plans & Create Interests among Employees. **Team Development & Motivation:** - Coach staff on problem-solving and conflict management. - Foster a learning culture within the organization. - Organize role-play sessions, workshops, and skill competitions to keep training engaging. **Requirements:** - Bachelors/Masters degree in HR, Business Administration, or related field. - 8+ years of experience in retail or hospitality training, preferably in FMCG or food service. - Strong communication and presentation skills in English & Tamil. - Knowledge of training methodologies, adult learning principles, and performance assessment tools. - Passion for traditional food heritage and customer service excellence. - Ability to travel to various retail outlets for on-site training. - Hospitality Training experience will be prioritized. The company offers **Benefits** such as Provident Fund (PF) & Employee State Insurance (ESI) coverage, Annual Diwali Bonus as per company policy, and Yearly Salary Increment based on performance and appraisal. For further information, you can reach out to Mr. Thavaselvan, Head HR, via email at hr@bgnaidusweets.com or contact 93854 13155. This is a Full-time, Permanent position with in-person work location. *Note: The additional details of the company were not provided in the job description.*,