Training Manager

Job Title:

Location:

Experience:

Role Overview:

We are seeking an experienced Training Manager to lead end-to-end training initiatives in a BPO environment. The ideal candidate will design, deliver, and evaluate training programs that ensure workforce readiness, client satisfaction, and seamless project transitions.

Key Responsibilities

- Deliver New Hire Induction and Calendar Training Programs.

- Research client products/services and provide training solutions during the RFP stage.

- Act as a training consultant during new project transitions and deployments.

- Support agents during Pilot & Nesting phases, ensuring smooth transition to production.

- Conduct technology training for new engineers as per business requirements.

- Administer Training Need Analysis (TNA) and skill gap assessments; deliver refresher training for tenured engineers.

- Design curriculum, develop content, lab scenarios, and case studies.

- Create and deliver training on emerging technologies via classroom, online, or blended formats.

- Ensure learner satisfaction and application of skills on the job.

- Monitor, track, and measure training effectiveness.

- Continuously upgrade knowledge and obtain certifications on new/emerging technologies.

Job Specifications

Knowledge, Skills & Abilities

- Strong knowledge of Networking at SOHO (Small Office/Home Office) level.

- Proficiency in Desktop Operating Systems.

- Excellent interpersonal and client interfacing skills.

- Strong presentation and delivery skills.

- Ability to organize, prioritize, and manage multiple tasks.

- Resilience under pressure with a focus on results.

Desired Candidate Profile:

- 8+ years of experience in training management within BPO/IT services.

- Proven expertise in curriculum design, content development, and technology training delivery.

- Strong stakeholder management and client communication skills.

- Certifications in emerging technologies or training methodologies preferred.