Trainer

Job Title: Trainer – International Debt Collection Process Location: Thane, Maharashtra Job Type: Full-Time Work Shift: Night Shift Job Summary: We are seeking a dynamic and experienced Trainer to join our team in Thane. The ideal candidate will have a strong background in international debt collection processes and a passion for developing talent through impactful training sessions. You will be responsible for training new hires and upskilling existing employees on communication skills, debt recovery techniques, compliance, and process updates. Key Responsibilities: Conduct induction and process training for new hires in international debt collection. Design and develop training modules focused on collection techniques, skip tracing, negotiation skills, and compliance. Monitor and evaluate training effectiveness through assessments, role plays, and feedback. Provide floor support and coaching for underperforming agents. Maintain training records, reports, and feedback documentation. Coordinate with Operations and Quality teams to align training with business needs. Stay updated with industry best practices, compliance regulations (FDCPA, GDPR), and client-specific policies. Required Skills and Qualifications: Minimum 2-4 years of experience in international debt collection (preferably US/UK process). Minimum 1 year of training or team-handling experience preferred. Excellent communication and presentation skills. Knowledge of compliance frameworks such as FDCPA is a must. Proficient in MS Office tools (Excel, PowerPoint). Strong interpersonal and mentoring skills. Preferred Qualifications: Prior experience as a Process Trainer in a BPO/KPO environment. Exposure to tools like Dialer systems, CRM, or Collection Software. Perks & Benefits: Attractive salary with performance incentives. Opportunity to grow into Training Manager roles. Friendly and dynamic work culture. How to Apply: Interested candidates can send their resumes to saloni@digifocal.in Show more Show less