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Outpace Consulting Services
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TP Jaipur : Customer and Technical Support : 4.5 LPA : Apply Now

TP Jaipur : Customer and Technical Support : 4.5 LPA : Apply Now

Outpace Consulting Services

0 - 5 years

4 Lacs

Kolkata Hyderabad Jaipur

Posted:3 weeks ago| Platform:

Apply

Skills Required

Concentrix WNS Cognizant DXC Amazon Wipro Dell TCS Iqor Vcare Aegis Majorel NTT BT CSC Encore IBM Tech Mahindra Capgemini International BPO Hinduja Arvato Sapient Mphasis Genpact Accenture Personiv Barclays Vcustomer Ienergizer HCL Vodafone HGS IGT EXL Teleperformance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Teleperformance

Please go through the JD and Apply. We shall call back the relevant profiles.

providing technical assistance to customers, troubleshooting issues, and ensuring customer satisfaction

They handle customer inquiries, diagnose problems, and offer solutions via phone, email, or in-person. The role involves a blend of technical skills and customer service abilities, including communication, problem-solving, and the ability to learn new technologies. Here's a more detailed breakdown of common responsibilities and skills

Responsibilities:

Customer Support:
Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
Troubleshooting:
Diagnosing and resolving technical issues related to software, hardware, or network problems.
Problem-Solving:
Identifying the root cause of problems and implementing solutions.
Documentation:
Keeping records of customer interactions, issues, and solutions.
Escalation:
Knowing when to escalate complex issues to more experienced technicians or managers.
Customer Satisfaction:
Ensuring customers are satisfied with the level of support provided.
Software/Hardware Knowledge:
Possessing a solid understanding of computer systems, software, and hardware.
Communication Skills:
Communicating technical information clearly and concisely to customers, both verbally and in writing.
Teamwork:
Collaborating with other support team members and internal departments.
Learning and Adaptation:
Staying up-to-date with new technologies and adapting to changing customer needs.

Skills:

Technical Skills:
Proficiency in computer systems, software, and hardware.
Customer Service Skills:
Empathy, patience, and the ability to communicate effectively with customers.
Problem-Solving Skills:
Analyzing problems, identifying solutions, and documenting the process.
Communication Skills:
Clear and concise communication, both written and verbal.
Technical Documentation:
Ability to create and maintain technical documentation.
Software/Hardware Installation and Configuration:
Experience installing and configuring software and hardware.
Time Management and Prioritization:
Ability to manage multiple tasks and prioritize work effectively.
Analytical Skills:
Ability to analyze technical problems and identify root causes.
Teamwork and Collaboration:
Ability to work effectively with team members and internal departments.

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