1509 Ticketing Tools Jobs - Page 50

Technical Support Lead We are looking for an experienced and driven Lead Product Support to manage and guide a team of support engineers, ensuring the timely and effective resolution of complex product issues. In this role, you will act as the escalation point for unresolved technical problems and coordinate closely with Engineering, Product, and Customer Success teams to address root causes, improve product stability, and enhance customer satisfaction. Preferred candidate profile Responsibilities: • Lead a team of support engineers, providing technical guidance, mentoring, and performance management. • Own high-priority incidents and drive them to resolution through structured problem-solvi...

Job Title: IT Analyst Company: New Era Technology www.neweratech.com Location: Client Office, Bangalore (Onsite) Employment Type: Full-Time | Permanent Role with New Era Technology Work Mode: 24/7 Rotational Shifts (Including Night & Weekend Support as per schedule) Job Summary: New Era Technology is hiring dynamic IT Analysts to join our team in Bangalore. This is a full-time role where you will act as a Level 1 Technical Support Executive, managing inbound calls and ticket-based queries from internal users. Key Responsibilities: Act as the first point of contact for internal IT technical support queries via phone, tickets, or chat. Handle and resolve procedural, process, and technical issu...

JD: • Experience: Minimum of 10 years of experience in IT operations, incident management, and leadership roles. • Technical Expertise: Strong technical background with expertise in IT infrastructure, systems, and applications. Proficiency in troubleshooting and resolving complex technical issues. • Leadership Skills: Proven ability to lead and manage a team, with excellent interpersonal and communication skills. • Problem-Solving: Exceptional problem-solving skills and the ability to make quick, effective decisions under pressure. • Process Improvement: Experience in implementing process improvements and best practices in IT operations. • Communication: Strong written and verbal communicati...

Job description Greetings from KVC CONSULTANTS LTD!! Job description We Are Hiring For Leading IT Company. Job Locations : Hyderabad- Gachibowli PUNE - HINJEWADI PHASE - 2 BANGALORE- ELECTRONIC CITY Salary : Rs 4 LPA -- FOR 1 YEAR PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined...

Monitor dedicated ticket queues to track incoming issues and ensure tickets are assigned to appropriate resources for troubleshooting and resolution. Continuously oversee ticket queues to maintain compliance with Service Level Agreements (SLAs) and ensure timely resolution of issues. Identify and escalate tickets that fall outside the defined scope to the Service Desk or relevant teams for appropriate handling. Ensure associated tickets are correctly linked to parent tickets, facilitating efficient tracking and follow-up once the incident is resolved. Properly assign tickets based on issue severity and facilitate the allocation of resources according to workload distribution to optimize effi...

Technical Voice Process | Service Desk Criteria-Any Grad with min 1 year exp in Int. Technical Support/Service Desk CTC-4 to 6 LPA + Variables WFO-5 Days Working 24*7 Shifts Immediate Joiner Location-Bangalore & Pune Excellent Comms Required

Job Description We are hiring L1 and L2 NOC Engineers with mandatory hands-on experience in monitoring and ticketing tools . The selected candidates will be responsible for 24/7 network and infrastructure monitoring, incident handling, and support escalation to ensure service continuity and performance. Key Responsibilities L1 NOC Engineer 24x7 monitoring of IT infrastructure using enterprise-grade tools (e.g., PRTG, Zabbix, SolarWinds, Nagios, Prometheus, etc.). Log and manage incidents/tickets using ITSM tools like ServiceNow, Freshservice, ManageEngine, Jira Service Desk, etc. Perform basic troubleshooting of alerts related to network, servers, or applications. Escalate unresolved issues ...

Role & responsibilities Greetings from Progressive Tech Serve. As discussed, we are hiring for Desktop Support Engineer. The Job description and other informations are mentioned below: - Role Name: - Desktop Support Engineer. Client- Greenlam Ltd Type of Shift: 9 AM TO 6 PM Address:- Survey No267269, 271/2, VillOran, NH 08, TahsilPrantij, DisttSabarkantha, (Gujarat) 383205 Type of Job: - WFO No of days working in a week: - 6 days Job Descriptions: - Desktop Support Engineer Operating Systems Client: Windows,10 & 11. • Installing and administering network print server • Managing backups and restoration of data using • Familiar with computer applications such as MS-OFFICE , O365 , • Experience...

Email messaging - MS Outlook. Domain basic knowledge. MFA and Application Basic troubleshooting. MacBook, IOS basic support level knowledge. Experience in handling critical & VIP users. Remote technical support hands on. Desktop & Network

Job Title: Application Support Engineer Experience: 7-9 years Location: Hyderabad Shift-Timings - 1:00 PM - 10:00 PM or 4:00 PM - 1:00 AM Position Description We are seeking an experienced Application Support Engineer with a background in customer support within financial services. They should be passionate about technology, adept in Unix/Linux environments, and experienced in providing first, second and third-level support. They should be eager to contribute by taking ownership and follow through on the issues with development and close it. Ownership and clear communication are must-have requirements. Roles and Responsibilities Provide technical support for the Prime Brokerage and Swaps tec...

Role - Team Lead US Shifts NP - 0 to 30 days Require Min 4 Yrs exp in Service desk out of which min 2 yrs as TL Familiarity with MS products and services certifications - Microsoft Certified Azure Fundamentals, M365 Fundamentals Teena 9116324602

Job Description: We are looking for a Technical Service Desk Executive to support end-users by troubleshooting hardware and software issues. You must have hands-on experience with Service Desk ticketing tools, ITIL processes, and strong technical skills. Responsibilities: Troubleshoot Windows, Mac, MS Office, Teams, OneDrive, and office applications. Manage hardware and OS issues for laptops, desktops, and other end-user devices. Follow ITIL processes for incident and service management. Provide excellent communication and customer support. Requirements: 2-3 years experience in a technical service desk role. Good knowledge of IT troubleshooting and ticketing systems. Strong understanding of ...

Position: Technical Support Executive Experience: 1 to 2 years Location: Work From Home (Australia Shift AEDT) What You'lll Do : • Thoroughly go through web and mobile applications to understand business flows and functionalities. • Handle tickets with required details and accuracy. If needed ask customers targeted questions to quickly understand the root of the problem. • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) • Provide prompt and accurate feedback to customers • Ensure all issues are properly logged as required • Prioritize and manage several open issues at one time What Were Looking For: • Proven work experience as a Technical Support ...

Minimum 1+ years of relevant experience required. Address user tickets regarding hardware, software, and networking Walk users through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting when needed Test alternative solutions until the issue is resolved Customize desktop applications to meet user needs Record technical issues and their solutions in logs Escalate unresolved issues to the next level of support Create technical documentation and manuals Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email, and chat Provide customer assista...

Role & responsibilities Preferred candidate profile Perks and benefits

Provide L1 technical support for software issues. Troubleshoot hardware , software and network issues. Log incidents, guide users, and ensure timely resolution as per SLAs. Required Candidate profile Only Male freshers with basic tech knowledge. Good communication skills in English. Customer-focused mindset, eager to learn

Job Title: Service Desk Manager Job Description: We are seeking a highly experienced Service Desk manager to join our team. The successful candidate will have a minimum of 8 years experience in managing service desk operations including a minimum of 2 years experience in handling a team, with expertise in ticketing tools, understanding IVR and call routing and knowledge management. Key Responsibilities: Manage the day-to-day operations of the service desk team, ensuring that all customer inquiries and issues are addressed in a timely and efficient manner. Develop and implement processes and procedures for the service desk to ensure that customer inquiries are handled efficiently and effectiv...

Provide hardware / software / network problem diagnosis / resolution via telephone for customer s end users. Resolve or Route incidents and requests to appropriate teams Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User Access and Exit controls. Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. Work closely with support staff to obtain technical knowledge and to perma...

Lead, motivate, and develop a team of IT support professionals assign tasks, monitor workload,Conduct regular team meetings, performance reviews, Oversee the daily operations of hardware, software, networks, and applications in the BPO environment.

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided NOTE - 1 Yr+ Technical Support Exp with International Clients on Papers (Mandate) Only Immediate Joiners Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including cus...

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided NOTE Must have 1 yr of Exp as a Technical Support with International Clients (Mandate) Only For Immediate Joiners Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics incl...

Min 1 Yr Exp Into Technical Support International Voice Any Graduate WFO 24*7 US Shift Both Way Cab 5 Days Working Interview - Virtual Notice - Immediate Joiner Location - Pune Share resume on: 8905959447(Surbhi) Perks and benefits CTC - 4LPA Incentives Allowances Both way cab's

Role & responsibilities :- a. Understanding of Ticket process & SLAs-Incidents/service requests & FCR. b. He/She will be responsible for troubleshooting of desktop, laptop, printer, scanner, etc. and facilitate in trouble shooting of server or network related issues in coordination of core team / principle vendors. c. Providing technical support, including identifying problem incidents with their subsequent resolutions. d. Assembling computers and Maintaining company peripheral desktop and network devices regularly, including printers and scanners. e. Creating Profiles to users for customizing desktop settings. f. Ensuring functionality of desktop systems throughout departments through frequ...

Technical Support International Voice Min 1 Yr Exp Into Technical Support International Voice Only Tech Graduate WFO 24*7 US Shift 5 Days Working Interview - Virtual Notice - Immediate Joiner Location - BLR Do Share resume on: 9257669383(Harsha) Perks and benefits Night allowances Incentives Both way cab facility

Responsibilities: * Manage travel bookings & processes * Provide exceptional customer service * Maximize sales through upselling & cross-selling * Collaborate with tour operators & suppliers * Coordinate tour packages & itineraries