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Kiya.ai
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It Infrastructure Support Engineer_2 To 3 years

It Infrastructure Support Engineer_2 To 3 years

Kiya.ai

2 - 3 years

3 - 4 Lacs

Mumbai Chennai Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

Windows Support Desktop Support Ticketing Tools Software Support Active Directory Management LAN Troubleshooting Basic networking Windows Troubleshooting Hardware Support Outlook Configuration MS configuration Desktop Troubleshooting Printer Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join with us IT Infrastructure L1 Support | Chennai (On-site)

Are you passionate about IT support and love solving technical challenges? Heres your chance to work with one of India’s fastest-growing financial services firms!

Position: IT Infrastructure – L1 Support

Notice period

* Note : Profiles that are matches with above criteria will be contacted for further process.

What You’ll Do

Be the
first point of contact
for IT-related queries via phone, email, and ticketing systems.
Troubleshoot issues like:

Password resets
Printer & email setup
Software installations
Desktop/laptop support
Basic networking

Escalate complex cases to L2/L3 teams with clear documentation.
Maintain the ticketing system and update the knowledge base.
Support users with basic IT training and guidance.
Assist in hardware/software maintenance and system monitoring.

What You’ll Bring

A diploma or degree in IT (preferred).
Basic understanding of Windows, macOS, or Linux.
Familiarity with MS Office, ticketing tools (e.g., ServiceNow, Jira).
Strong troubleshooting and communication skills.
A customer-first mindset and the ability to stay calm under pressure.

What You’ll Gain

Exposure to enterprise-grade IT infrastructure in a regulated financial ecosystem.
Mentorship from senior technology leaders.
A supportive team that values learning, innovation, and ownership.

Reporting To

Ready to launch your IT career with impact?

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