247 Desktop Troubleshooting Jobs

Education Qualification : Diploma Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 1 - Aware Certification : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Troubleshooting: Identifying and resolving technical problems related to hardware, software, and network connectivity. Installation and Configuration: Setting up new computer systems, software, and peripherals for users. System Maintenance: Ensuring that computer systems are up-to-date with the latest software and security patches. User Support: Providing guidance and assistance to users on how to use computer systems and software effectively. Documentation: Maintaining records of technical issues and solutions for future reference. Essential Skills: Technical Proficiency: Strong understanding of computer hardware, software, and networking principles. Problem-Solving: Ability to diagnose and resolve technical issues effectively. Communication Skills: Clear and concise communication to explain technical information to users. Customer Service: Providing excellent support and assistance to end-users. Patience and Adaptability: Ability to work with diverse users and adapt to changing technical environments. Role & responsibilities Preferred candidate profile

Role & responsibilities Desktop Troubleshooting Outlook configuration Active Ditectory Software Installation Windows Installation/troubleshooting Printer troubleshooting Interested candidates, please share your resume at rashmi.ghag@3i-infotech.com

Experience Required: 3+ years Salary: 21,000/month Job Description: We are seeking a skilled Technical Remote Support Engineer to provide end-to-end remote support, troubleshooting, and installation services. The ideal candidate will have strong technical knowledge, excellent communication skills, and relevant certifications. Key Responsibilities: Provide remote support for resolving user requests and technical issue. Troubleshoot software, hardware, and network-related problems Assist with installation and configuration of systems and applications Maintain clear communication with users and internal teams Ensure timely ticket resolution through remote support tools Requirements: Strong knowledge of Windows OS , Office software , Microsoft Intune , and basic networking Excellent written and oral communication skills Ability to troubleshoot and solve technical issues independently. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

Key Responsibilities: Troubleshooting: Diagnosing and resolving hardware, software, and network problems for end-users. Installation & Maintenance: Setting up new workstations, installing software, and maintaining hardware and software. User Support: Providing both on-site and remote assistance to users experiencing technical difficulties. Training: Educating users on new software, hardware, and best practices for computer usage. System Optimization: Ensuring optimal performance of computer systems and networks. Documentation: Creating reports and documentation on troubleshooting processes. Hardware and Software Upgrades: Implementing upgrades to keep systems up-to-date.

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 1 - Aware Tertiary -> Behavioral | Aptitude | Information Processing | 1 - Aware 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills Ability to differentiate between different type of IT assets Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 Understanding of desktop applications and how do they work, installation and uninstallation Ability to support users in business applications based on SOP s Troubleshooting Desktop/Application remotely Ability to carry out Disk management, Disk Encryption, Wireless configuration Ability to check utilization and availability, ability to perform start up and shut down services by following SOP Ability to Install and configure email client, troubleshoot connectivity issues Ability to troubleshoot calls for printers and copiers locally and remotely Basic Networking (Protocols/OSI Layers/IP address) Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 4 - Advanced Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Education Qualification : Any Graduate Skills : Primary -> Technology | Collaboration and Messaging Roles | 2 - Knowledgeable Primary -> Technology | Unified Communications Platforms | Microsoft | 1 - Aware Tertiary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable Certification : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Key Responsibilities Messaging Engineers primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on Exchange Online(M365 or Google Suite)/any other OnPrem messaging infrastructure, periodic maintenance and addressing repetitive end user incidents and requests within the specified SLA. This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 1. Monitor, Report, Administer, Troubleshoot, and provide L1 support for email infrastructure. 2. Address end user incidents and requests related to email and UC services access including any remote desktop troubleshooting. 3. Update the support ticket with the progress and closing within the SLA. 4. Incident and Problem Management 5. Understand SOP documents and consult L2 team in case of any discrepancies Technical Skills 1. Messaging - Understanding of Microsoft 365, Google Suite and OnPrem Messaging - Accounts management (Users mailbox, groups, License assignment, calendars, tasks etc.) - Troubleshoot Exchange Active Sync (EAS) related incidents. 2. Unified Communication and Collaboration - Understanding of various services in UCC portfolio; for e.g., Teams, OneDrive, SharePoint etc. 3. LDAP - Basic Active Directory user administration 4. End-User - Outlook 2016/2019/M365/Mobile clients - Teams, desktop/mobile clients - OneDrive/BOX desktop sync 5. PowerShell - Basic PowerShell scripting knowledge

We are Hiring for the role of Technical Support with best Salary & Immediate Joining! Fundamental Technical knowledge how on system trouble shooting, few prominent knowledge areas are:- Microsoft Windows Operating Systems (9X, NT,2000, XP) Microsoft Office Network Connectivity Print Services E-Mail and Internet mail Familiar with Lotus Notes and MS Outlook email clients. 1. Excellent communication skills, with neutral accent. 2. Excellent written communication skills with email etiquette. 3. Good problem solving and analytical skills 4. Excellent customer service skills 5. Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when 6. Flexible to work 24 X 7. Educational Qualification: Any Graduation (Any B. E/ Any B. Tech will be an added advantage) Shifts Timings: Rotational Salary- 3.0L/ A to 10L/ A ( based on performance in interview). Freshers also can apply. Qualification Experience: 1 to 6 years Salary: 10 LAKHS Contact Point Deepa - 9900024811 Aditya - 9686682465 Mallik - 7259027282 Rashmi - 7760984460 Pallavi - 7259027295

Designation - Sr. Technical Process Executive Min 1 Yr Exp Into Technical Support/Service Desk CTC - Up to 4 LPA Fixed (28k In Hand) + Allowances and Incentives 24*7Shifts WFO 5 Days Working 2 Days Rotational Off Contact -HR Jyoti [9784183889]

Hiring for CMM5 Level Organization!! Troubleshooting for desktops, laptops, Lan, Switch, Passbook kiosk, Outlook and printers in terms of hardware and configuration issues of assigned branches.Ensure timely resolution of escalated support requests Required Candidate profile Designation: Desktop Support L1 Experience:1+ Years Location: Jamnagar Contact: ankitapisal@peshr.com/9004076848

Education Qualification : Diploma Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced Certification : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Responsibilities: * Collaborate with IT team on projects & initiatives * Maintain confidentiality of sensitive data * Provide desktop support to users * Troubleshoot hardware issues promptly Provident fund

We are Hiring for Mohali location Position details: The role of a Single Point of Contact for Mobile Factor Authentication (MFA) at a vendor location typically involves ensuring the effective implementation and support of MFA solutions Role Purpose: The SPOC serves as the primary liaison between the vendor and the IT Team to ensure that MFA solutions are deployed, operated, and supported effectively, enhancing security for Citrix access Roles and Responsibilities: Coordination and Communication: Act as the central contact point for all MFA related queries and issues at the vendor location Communicate with client IT / security teams to ensure alignment on Citrix access and MFA requirement Implementation support: Assist with the deployment and configuration of MFA solutions across relevant systems and devices Collaborate with vendor teams to ensure proper integration with existing IT infrastructure Troubleshooting & Issue resolution: Monitor the MFA system for potential issues and escalate them as necessary Provide first level support for any MFA related problems faced by the users at the vendor site User Management & Training: Oversee the onboarding of new entrant at vendor location Train users on how to set up and use MFA tool effectively Vendor-Specific collaboration: Work closely with the vendors internal teams to address location specific requirements Coordinate with local IT Team for real time logistic issues Qualifications and Experience Requirement Qualifications Essential 12+ Pass / UG / Bachelors Degree - Any Experience Essential 1year / 6 months of CC experience with RBL Business account Experience in the banking sector Competencies Behavioural Competencies Collaboration Attention to Detail Execution Innovation Functional Competencies Stakeholder Engagement KOSMOS APP usage awareness Periodic evaluations of APP Project Management Interested candidates can share their CVs to Tripti 6001395054(Whatsapp only)

Desktop / Server / Network / Office 365 / Connectivity / VPN / Backups BSE / NSE Leaseline connectivity Perks and benefits ESIC / PF available

HELLO APPLICANT, Greetings from The Job Factory, For More Details HR Smitha@ 9880964847 / 9880952642 (call or whats app) Email id : Smitha@thejobfactory.co.in Excellent Communication is mandatory Job description Proven work experience as a /Technical Support Engineer or similar role Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Hands-on experience with Windows OS environments. Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Working knowledge of office automation products and computer peripherals, like printers and scanners Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills customer-oriented attitude. Other Benefits Salary-Upto 5.5 LPA Under Graduate /Graduate Freshers or Exp min 1 yr Location-Bangalore Shifts-Rotational shift Regards, SMITHA HR TEAM THE JOB FACTORY

You will be responsible for routing and switching configuration, LAN cable testing, laptop and desktop allocation between departments/branches, IT devices inventory and stock management, IT infra technician and management, laptop and desktop problems troubleshooting, Windows and software installations, managing technical support during events, and providing remote support. The ideal candidate should have a minimum of 1 year of work experience and a Graduate qualification. Excellent organizational skills and flexibility are desired qualities for this role. The position is based at the Head Office in Jaipur, Rajasthan.,

The position is responsible for installing, upgrading and troubleshooting hardware and software systems. To succeed in this role, the candidate should have a problem-solving attitude along with the ability to give clear technical instructions. The candidate should also be familiar with remote troubleshooting techniques. Desktop Support Engineer to assist our clients with computer hardware and software issues. He required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues. Responding to client support requests. Address user tickets regarding hardware, software, and networking • Direct unresolved issues to the next level of support personnel Contacting clients to find out the nature of the problem. Traveling to the clients location or connecting via a remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training in computer operation and management. Help new employees set up their workstations and Train end users when new software or IT regulations arrive at a company. Maintain and upgrade equipment as needed. Help create technical documentation and manuals. Device Maintenance Knowledge: Problem-solving skills: Desktop support engineers use their problem-solving skills to develop solutions for various IT-related issues. Strong problem-solving skills help resolve these problems in a timely manner, all while ensuring the efficient use of a company's resources. Communication skills: Desktop support engineers use their communication skills to effectively work with and interact with a variety of people. This skill allows them to relate to each customer or colleague in a language they can understand. Their communication skills also help them ask the right questions when attempting to resolve a problem. Teamwork skills: Because desktop support engineers work in a team setting, it's important to know how to embrace this type of environment. This means effectively collaborating with your teammates, providing them with support and assistance and giving them credit for their success. Technology skills: In order to help with IT-related issues, desktop support engineers need a strong understanding of computers and computer networks. Advanced knowledge of computer hardware systems, memory modules, and peripherals. Knowledge of Printer Installation - (Network & USB), Basic troubleshooting. Hands-on experience with Windows OS environments Troubleshoot G-mail, Outlook and O365 related issues Knowledge of system security very basic level Troubleshoot network and wireless connectivity of cor porate users – Basic level Manage hardware and software assets Assist users in connecting Video conferencing applications such as Google Meet, Zoom, Ms Team, Cisco Webex, etc. Knowledge of popular operating systems, software applications, and remote connection systems. Ability to solve complex hardware and software issues. Ability to travel and work after hours when necessary. Excellent interpersonal skills. Good written and verbal communication skills. Education & Certification: Bachelor’s degree in computer science or information technology or similar qualification Desktop Support Technician Certification, Microsoft Certified Professional, Desktop Support Technician Certification

Roles and Responsibilities Provide Level 1 desktop support to end-users, troubleshooting hardware and software issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Troubleshoot LAN connectivity issues using various tools such as ping, tracert, etc. Perform remote support sessions via phone or email to resolve technical queries. Collaborate with team members to resolve complex technical issues.

Role & responsibilities: Job Title: Smart Hands Engineer Key Responsibilities: Handle incident and service requests, including ticket creation, updates, and closure. Provide walk-in support, system imaging, hardware troubleshooting, and device redeployment. Support new joiner onboarding, Wi-Fi, video conferencing setups, and executive-level support. Manage IT asset donations, disposals, secure data wipe (kill-disk), and IMAC activities (Install-Move-Add-Change). Participate in IT transitions, internal audits, project work, and VC setups. Required Skills & Qualifications: Diploma in Electronics & Communication/Computer Engineering or a Bachelor's degree. Excellent communication is required. L1: 1 to 4 years of hands-on experience in IT support roles. Sound understanding of networking concepts, IT hardware, and AV/VC infrastructure. ITIL knowledge or certification is preferred.

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 1 - Aware Tertiary -> Behavioral | Aptitude | Information Processing | 1 - Aware 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users? machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills Ability to differentiate between different type of IT assets Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 Understanding of desktop applications and how do they work, installation and uninstallation Ability to support users in business applications based on SOP?s Troubleshooting Desktop/Application remotely Ability to carry out Disk management, Disk Encryption, Wireless configuration Ability to check utilization and availability, ability to perform start up and shut down services by following SOP Ability to Install and configure email client, troubleshoot connectivity issues Ability to troubleshoot calls for printers and copiers locally and remotely Basic Networking (Protocols/OSI Layers/IP address) Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain ? (For MSP and Enterprise)

Education Qualification : Any Graduate Skills : Primary -> Technology | Collaboration and Messaging Roles | 2 - Knowledgeable Primary -> Technology | Unified Communications Platforms | Microsoft | 1 - Aware Tertiary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable Certification : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Key Responsibilities Messaging Engineers primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on Exchange Online(M365 or Google Suite)/any other OnPrem messaging infrastructure, periodic maintenance and addressing repetitive end user incidents and requests within the specified SLA. This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 1. Monitor, Report, Administer, Troubleshoot, and provide L1 support for email infrastructure. 2. Address end user incidents and requests related to email and UC services access including any remote desktop troubleshooting. 3. Update the support ticket with the progress and closing within the SLA. 4. Incident and Problem Management 5. Understand SOP documents and consult L2 team in case of any discrepancies Technical Skills 1. Messaging - Understanding of Microsoft 365, Google Suite and OnPrem Messaging - Accounts management (Users mailbox, groups, License assignment, calendars, tasks etc.) - Troubleshoot Exchange Active Sync (EAS) related incidents. 2. Unified Communication and Collaboration - Understanding of various services in UCC portfolio; for e.g., Teams, OneDrive, SharePoint etc. 3. LDAP - Basic Active Directory user administration 4. End-User - Outlook 2016/2019/M365/Mobile clients - Teams, desktop/mobile clients - OneDrive/BOX desktop sync 5. PowerShell - Basic PowerShell scripting knowledge

Hiring for CMM 5 Level Org!!Providing a Single Point of Contact (SPOC) for assistance with IT services under scope.Log IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool) Required Candidate profile Designation:Desktop Support Enigineer L2 Experience:2+ Years Location:Noida Qualification:Graduate Contact: snehapawar@peshr.com/7021769496

Hiring for CMM5 Level Organization!! Troubleshooting for desktops, laptops, Lan, Switch, Passbook kiosk, Outlook and printers in terms of hardware and configuration issues of assigned branches.Ensure timely resolution of escalated support requests Required Candidate profile Designation: Desktop Support L1 Experience:1+ Years Location: Jamnagar General Shift (9:30 AM to 7:00 PM) Contact: snehapawar@peshr.com/7021769496