Jobs
Interviews
NTT DATA logo

MS Engineer- L2-Windows

3 - 7 years

0 Lacs

maharashtra

Posted:3 days ago| Platform: Shine logo

Apply

Skills Required

managed services ticketing tools servicenow vendor management project planning communication skills client management crosstechnology infrastructure itil processes

Work Mode

On-site

Job Type

Full Time

Job Description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, you are renowned for your technical excellence, leading innovations, and making a difference for your clients and society. The workplace embraces diversity and inclusion - a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. The encouragement is to take every opportunity to further your career within the great global team at NTT DATA. As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you play an essential role in maintaining clients" IT infrastructure and systems. Your expertise helps keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You become the go-to person to restore services and ensure client satisfaction. Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analyzing, and logging issues before they escalate, you are instrumental in maintaining service quality. Collaboration with other teams and clients to provide second-level support ensures seamless communication and efficient problem resolution. Meticulously executing changes, understanding and mitigating risks, and contributing to the change management process with detailed documentation are part of your responsibilities. Auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency are key aspects. Handling client escalations with professionalism, assisting in disaster recovery functions and tests when necessary are also part of your role. Working within a diverse and inclusive environment, you help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations are crucial to success in this role. To thrive in this role, you need to have moderate-level experience in managed services roles handling cross-technology infrastructure, knowledge of ticketing tools (preferably ServiceNow), familiarity with ITIL processes, and experience working with vendors and third parties. Proficiency in planning activities and projects, adaptability to changing circumstances, effective communication skills, ability to work across different cultures and social groups, positive outlook, and the commitment to placing clients at the forefront of all interactions are essential. A Bachelor's degree in IT/Computing or equivalent work experience is required. Workplace Type: On-site Working Equal Opportunity Employer,

More Jobs at NTT DATA

Systems Integration Advisor

Andhra Pradesh

Experience: Not specified

|

Salary: Not disclosed

Data Scientist

Bengaluru, Karnataka

Experience: Not specified

|

Salary: Not disclosed

Intern / Apprentice

Gurugram, Haryana

Experience: Not specified

|

Salary: Not disclosed

ERP Advisor

Bengaluru, Karnataka

Experience: Not specified

|

Salary: Not disclosed

Hiring Network Engineer - SDWAN Viptela-L2 and L3

Mumbai

5 - 10 yrs
|

INR 9 - 19 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
NTT DATA logo
NTT DATA

IT Services and IT Consulting

Tokyo Plano

RecommendedJobs for You

MS Engineer- L2-Windows

NTT DATA

maharashtra

MS Engineer- L2-Windows

NTT DATA

maharashtra