3.0 - 7.0 years

0 Lacs

maharashtra

On-site

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, you are renowned for your technical excellence, leading innovations, and making a difference for your clients and society. The workplace embraces diversity and inclusion - a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. The encouragement is to take every opportunity to further your career within the great global team at NTT DATA. As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you play an essential role in maintaining clients" IT infrastructure and systems. Your expertise helps keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You become the go-to person to restore services and ensure client satisfaction. Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analyzing, and logging issues before they escalate, you are instrumental in maintaining service quality. Collaboration with other teams and clients to provide second-level support ensures seamless communication and efficient problem resolution. Meticulously executing changes, understanding and mitigating risks, and contributing to the change management process with detailed documentation are part of your responsibilities. Auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency are key aspects. Handling client escalations with professionalism, assisting in disaster recovery functions and tests when necessary are also part of your role. Working within a diverse and inclusive environment, you help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations are crucial to success in this role. To thrive in this role, you need to have moderate-level experience in managed services roles handling cross-technology infrastructure, knowledge of ticketing tools (preferably ServiceNow), familiarity with ITIL processes, and experience working with vendors and third parties. Proficiency in planning activities and projects, adaptability to changing circumstances, effective communication skills, ability to work across different cultures and social groups, positive outlook, and the commitment to placing clients at the forefront of all interactions are essential. A Bachelor's degree in IT/Computing or equivalent work experience is required. Workplace Type: On-site Working Equal Opportunity Employer,

Posted 3 days ago

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Senior Engineer, L2 Backup NTT DATA

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients" IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients" satisfaction. Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution. You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you'll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary. Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations. To thrive in this role, you need to have moderate-level experience in managed services roles handling cross-technology infrastructure, knowledge of ticketing tools, preferably ServiceNow, familiarity with ITIL processes and experience working with vendors and third parties, proficiency in planning activities and projects, taking changing circumstances into account, ability to work longer hours when necessary and adapt to changing circumstances with ease, proven ability to communicate effectively and work across different cultures and social groups, positive outlook and ability to work well under pressure, commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience. A Bachelor's degree in IT/Computing or equivalent work experience is required. This is an on-site working position and we are an Equal Opportunity Employer.,

Posted 1 week ago

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