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Integreon
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Technology Support Analyst

Technology Support Analyst

Integreon

3 - 6 years

3 - 6 Lacs

Mumbai Goregaon Mumbai (All Areas)

Posted:2 days ago| Platform:

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Skills Required

Office 365 Active Directory Global Service Desk Desktop Support Remote Support Citrix OS Installation Global Operations Troubleshooting Outlook Configuration Global support Ticketing Tools Service Desk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities and Duties:

Responsible for providing level 1 or level 2 desk technical support
Maintain Service Desk SLAs and quality standards established by Global Integreon.
Responsible for installing, testing, updating, maintaining or repairing computer software, hardware and other systems as required for Integreon products.
Responsible for developing and maintaining computer information resource (Asset inventory).
Good Knowledge of MS outlook 2013,2016 & Office365 and Microsoft Teams, Active Directory Management
Sound Knowledge of Citrix, VM would be an added advantage (Optional).

Functional Skills:

Excellent communication and documentation skills.
Candidate must have the ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints. This position will also need to maintain confidential information and work in a fast-paced, dynamic and creative organization.

Preferred candidate profile

Any Graduate (Graduation in Information Technology is an added advantage)
Should have 3+ years of work experience in desktop support (level 1 and 2) supporting global users.

Shift Timing:

Should be comfortable in working 24x7 environment, including weekends.

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